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Customer Service
College Station Utilities, which serves College Station community members, has seen higher customer satisfaction since implementing text messaging. Customers benefit from the utility’s communication about outages, both planned and unplanned, through TextPower, an ARCOS company that provides mission-critical communications via text.
Electricity Markets
The American Public Power Association on July 7 submitted comments on the Federal Energy Regulatory Commission’s June 4-5, 2025, technical conference addressing resource adequacy challenges in Regional Transmission Organization and Independent System Operator regions. In its comments, APPA notes
Generation
Missouri River Energy Services along with demolition contractor Veit & Company this month began the demolition of the closed Hubbard Feed Mill located next to the existing power plant in Watertown, South Dakota.
Distributed Energy Resources
Construction is now underway for the installation of solar panels on the carport and roof of the new Shrewsbury Police Station, Massachusetts public power utility Shrewsbury Electric and Cable Operations said on July 2.
Reliability
Since launching its drone inspection program in July 2024, the City of Loveland Utilities in Colorado has seen outstanding results from the program as it strives to deliver safer, faster and more reliable service.
Generation
The Idaho National Laboratory and Microsoft have announced a collaboration to use Microsoft’s Azure cloud and artificial intelligence technologies to streamline the nuclear permitting and licensing application process.
Distributed Energy Resources
Austin Energy on July 16 provided details on its new Solar Insights tool, which it said is “an innovative digital feature designed to enhance the experience of residential solar customers through the City of Austin utility customer portal.”
Disaster Response and Mutual Aid
The Lower Colorado River Authority recently delivered a mobile substation transformer to temporarily power Hunt area customers of Texas public power utility Kerrville Public Utility Board in the wake of catastrophic flooding that devastated the Hill Country region earlier this month.