New and Improved eReliability Tracker Coming Fall 2025
Thanks for your interest in the eReliability Tracker. As we prepare for the transition to a new and improved eReliability Tracker this fall, we have stopped accepting new subscribers to the current platform.
Please email Products@PublicPower.org if you want to be notified when the new eReliability Tracker is available to purchase.
eReliability Tracker
The eReliability Tracker is an affordable, easy-to-use mobile-friendly web-based service that provides public power utilities with an effective way to collect, categorize, and summarize outage information. Although the application is part of an effort to provide an economical service, it is our intent to provide a sophisticated tool without sacrificing affordability. Users can run in system reports to view a monthly snapshot of their utility’s reliability performance, identify problem areas and common outage causes, and calculate IEEE 1366 reliability indices.
How does the eReliability Tracker work?
The eReliability Tracker is a web-based application. If you have internet access and a web browser, you can access the service. The tracker prides itself on ease of use and the simplification of its core features. Users enter their outages through the web application via their computer's browser and can easily refer back to their data at any time.
Some of the core features include recording outage information, importing large sets of outage data via a CSV spreadsheet, in system IEEE 1366 statistic reporting, and an annual benchmarking report that analyzes aggregate data and compares utilities by customer size, geographic region, and outage type. Users can also run in system reports to view a monthly snapshot of their utility’s reliability performance, identify problem areas and common outage causes, and apply a monetary value to power interruptions (Interruption Cost Estimator (ICE) report).
Users can also auto-magically push their Outage Management System (OMS) data directly from one system to the next. Application programming interface (API) allows the eReliability Tracker to send and receive outage data with utility OMS systems. Working with your OMS vendor, you can now securely pass your utility’s outage data to the eReliability Tracker without the additional manual effort of entering outages into both systems separately. OMS vendors that have successfully integrated to the eReliability Tracker system include DataVoice International and mPower Innovations. View the documentation on API-OMS Integration.
Since the implementation of ICE report and API-OMS Integration capability, APPA has provided subscriber utilities the opportunity to vote on the features developed to further enhance the capabilities of the system. This approach gives utilities access to an advanced software resource to perform the analyses that fit their specific utility needs, which may not have been possible without this DEED-funded program.
Certificate of Excellence in Reliability
Every year, the American Public Power Association recognizes certain utilities that subscribe to the eReliability Tracker for excellence in reliability. Recipients are determined by comparing their reliability data with the national reliability data published by the Energy Information Administration. To receive a certificate, the utility must be in the first quartile of utilities for System Average Interruption Duration Index (SAIDI) based on the last five years of the EIA data.
In 2025, we awarded 256 public power utilities for their excellent 2024 reliability records. View the list of 2024 awardees.
Why do I need the eReliability Tracker?
Analyzing distribution system reliability is critically important for all utilities, especially those in public power, whose customers are their owners. However, the funding available for many public power utilities to spend on sophisticated software systems is insufficient to keep up with the evolving set of industry-leading practices.
The eReliability Tracker provides an easy-to-use software that meets the needs of public power utilities without overcomplicating electronic outage tracking.
Questions?
If you have any questions about the tracker service in general, please email us at Reliability@PublicPower.org. For any questions related to the eReliability Tracker subscription purchase and renewal, please email Products@PublicPower.org.