Certificate Programs

The APPA Academy's certificate programs are designed to develop special skills in core areas of utility operations. Each program consists of required courses — that can be taken at multiple Academy conferences, Institutes, and webinars — as well as a final exam and a practical project submission.

Leadership Essentials Certificate Program

The Leadership Essentials Certificate Program is designed to help new managers develop employees’ skills as well as their own. These skills are critical to organizational performance, employee development and retention, and leader growth.

Key Accounts Certificate Program

Today’s quickly evolving electric industry requires key accounts front-line employees to have specific skills, technical knowledge and training. Coursework is offered in-person, in-house, or through a self-paced online option.

Program covers recruiting, serving, and retaining critical commercial and industrial customers.

Advanced Key Accounts Certificate Program^NEW!

Ready to take your key accounts program to the next level? The Advanced Key Accounts Certificate Program provides established utility professionals next-level learning and tools to support the evolution of the key accounts journey. Learn how to apply advanced strategies and techniques to elevate your key accounts efforts and develop a roadmap for the future. Work through 21 on-demand recordings, attend two live webinars to workshop key concepts, and receive tips, tools, and templates you can apply immediately.