In-House Training

As the electric utility industry continues to evolve and the pressures for improved performance increase, travel budgets are also being trimmed. The American Public Power Association’s Academy is responding to the need for accessible, targeted education by providing affordable in-house training in a variety of subject areas covered by our utility education courses.

View our In-house Training brochure, or our detailed In-house Course Catalog.

Benefits of In-house Training

If it’s difficult for your staff and governing board to attend education courses outside of the office, let us come to you! The Association’s Academy can deliver the training you need, when and where you need it—an ideal option for groups of eight or more. We can bring any existing course to your facility or customize an agenda based on your needs.

There are many advantages to holding an Academy in-house training program, including:

  • Cost and time savings
    Minimize employee out-of-office time and travel expenses.
  • Customized training
    Choose from our catalog of courses, mix and match agenda items, or tailor course content to meet your utility’s specific goals.
  • Expert instructors
    Learn from seasoned trainers who have direct experience with public power utilities.
  • Continuing education credits
    Meet staff’s yearly training goals and certification requirements by earning continuing education units (CEUs), professional development hours (PDHs), continuing professional education credits (CPEs), and points towards the Reliable Public Power Provider (RP3) designation.
  • Foster teamwork
    Encourage a collegial work environment through a team approach to learning that reaches for common goals and sets organizational direction.
  • Staff development and retention
    Providing relevant, targeted training shows staff that management cares about their development and helps employees realize their importance within the organization.

Course Choices*

The Academy offers a variety of in-depth education courses, specifically designed to address the unique needs of public power utilities. Choose from the list of standard courses below, mix and match content to fit your needs, or allow us to design a class that addresses the specific goals that are important to your organization.


  • Public Utility Accounting 
  • Advanced Public Utility Accounting
  • Work Order and Asset Management Accounting

 Board Members and Policymakers

  • Governance Workshop: Sustaining Public Power’s Value Through Effective Governance
  • Strategic Planning for Utility Boards

Engineering and Operations

  • Distribution Fundamentals and Practices
  • Overhead Distribution Systems
  • National Electrical Safety Code Overview
  • Safety Training and Disaster Planning
  • Underground Distribution Systems

Financial Planning

  • Basic, Intermediate and Advanced Cost of Service & Retail Rate Design classes
  • Strategic Rate Design: Trends and Distributed Generation Impacts
  • Distributed Generation: Cost of Service and Rate Design Implications
  • Performing a Utility Financial Check-Up

Public Power Governance

  • Designed to provide policymakers with a comprehensive introduction to the duties, responsibilities and processes of electric utility governance
  • Coursework options vary and can be completed entirely online, through live, in-person training or a combination of the two

*Custom topics are also available. Allow us to design a course for you!

Certificate Programs

Our certificate programs are designed to develop specialists skilled in key aspects of the utility. Each program consists of a core set of classes and, in some cases, a follow-up skills test and a project component. The Academy offers the following five certificate programs (courses can be held individually or together to complete the program):

Customer Service Management Certificate Program

  • Electric Utility Industry Overview
  • Strategies for Successful Customer Service Operations
  • Utility Collections: Trends & Challenges, Wednesday
  • Modeling Customer Service in Your Leadership Style
  • Utilizing Technology to Enhance Customer Service

Energy Efficiency Management Certificate Program

  • Electric Utility Industry Overview: Strategic Challenges & Trends
  • Energy Efficiency: Concepts and Strategies
  • Designing Efficiency Programs to Serve Your Customers
  • Energy Efficiency Program Implementation, Reporting and Evaluation
  • Emerging Trends and Opportunities in Energy Efficiency and Distributed Energy Resources

Key Accounts Certificate Program

  • Electric Utility Industry Overview
  • Implementing a Customer-Focused Key Accounts Program
  • Developing Your Key Accounts Representative
  • The Effective Key Accounts Toolbox

Public Power Manager Certificate Program

  • Electric Utility Industry Overview
  • Financial Planning, Budgeting and Performance: What Managers Need to Know
  • Strategic Leadership for Public Power
    • A six-part course on identifying your management style and developing communication and strategy skills

For Associations and Joint Action Agencies

Hosting an in-house course for your members is a great way to provide them with high-quality, discounted training in a convenient location within driving distance. This is especially helpful for small utilities in your region that may have trouble leaving the office, or for members with travel and budget restrictions.

Consider adding one of our courses as a half- or full-day seminar prior to your conferences. We will help you choose a format suited to your requirements and, by providing and tailoring a course to your goals and objectives, we can help ease the stress of developing a conference program.


The Association charges a flat fee plus travel expenses for the instructor(s). The flat fee covers course development, instruction, materials, and shipping. You are also responsible for securing a training room and covering all on-site expenses (i.e., audio-visual equipment, refreshments).

  • Members: Starting at $4,500 per training day
  • Nonmembers: Starting at $9,000 per training day

Book a Course

For course descriptions, agendas and to discuss custom pricing, email us at [email protected].