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Customer Service
For water and electric utilities, it is critical to communicate with customers about potential leaks, rate changes and outages. Speed and clarity are essential to ensuring water is not wasted and customers know about outages. This boosts customer satisfaction.
Transmission
The PJM Interconnection detailed in a Dec. 12 filing a new process for long-term planning of regional transmission facilities in compliance with the Federal Energy Regulatory Commission’s Order 1920.
Reliability
After more than a year of stakeholder engagement, analyzing costs and conducting third-party studies on its overhead and underground electrical distribution system, Texas public power utility Austin Energy announced its Electric System Resiliency Plan (ESRP) to develop a stronger, smarter and more reliable electric system for Austin, Texas.
Community Engagement
The following is a transcript of the Sept. 15, 2025, episode of Public Power Now. Learn more about subscribing to Public Power Now at Publicpower.org/Podcasts. Some quotes may have been edited for clarity. Paul Ciampoli Welcome to the latest episode of Public Power Now. I'm Paul Ciampoli, APPA's
Community Engagement
In a recent appearance before state lawmakers in Michigan, Katie Abraham, Executive Director of the Michigan Municipal Electric Association (MMEA), and Dave Koster, General Manager at Holland Board of Public Works, highlighted the wide array of benefits that public power provides to customers in the state.
Reliability
Arizona Governor Katie Hobbs recently awarded $15.6 million for four grid resiliency projects that will strengthen and modernize Arizona’s power grid against wildfires, extreme weather, and other disasters. Included among the funding recipients is the Wellton-Mohawk Irrigation and Drainage District.
Energy Storage
Texas public power utility CPS Energy has issued a Request for Proposals to acquire up to 500 megawatts of additional battery storage.
Energy Efficiency
On Dec. 8, the Northwest Energy Efficiency Alliance recognized the Bonneville Power Administration's Administrator and CEO John Hairston during the organization's Leadership in Energy Efficiency Awards ceremony.