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Utilities face several challenges as they address an increasing number of outages. As customers grapple with these rising power interruptions, 65% report that they’re frustrated with utilities’ impersonal communications. However, utilities can now address this communications challenge by taking advantage of AI. Rather than simply reacting to outages as they happen, power providers can embrace intelligent, customized, and proactive messaging that humanizes these crises for their customers.
Two separate reports recently released by the New York Independent System Operator "provide important insights into evolving challenges of maintaining reliability of the high voltage electric system as consumer demand increases and generation retires," the grid operator said on Oct. 14.
Ron Earl, who became the Illinois Municipal Electric Agency’s third General Manager in 1998, died on October 6, his 82nd birthday.
Texas Gov. Greg Abbott on Oct .14 announced the fourth Texas Energy Fund (TxEF) loan agreement for a 460 megawatt natural gas power plant in Fairfield, Texas. Calpine Corporation will build the plant which is expected to begin generating power for the Electric Reliability Council of Texas power region before summer 2026.
At the New York Power Authority, “innovation is part of our ecosystem,” Justin Driscoll, President and CEO of NYPA, said on Oct. 6.
The New York Power Authority on Oct. 14 released a new Request for Application for industry developers, storage companies, and other collaborators seeking to voluntarily contribute to the Renewable Energy Access and Community Help (REACH) Program.
Washington State’s Mason PUD 3 recently completed a customer survey, with nearly 1,500 residential customers sharing their thoughts, “giving us valuable insight into your experiences and priorities,” it said on Oct. 1.
ReliabilityFirst recently published a report that details and analyzes the August 11, 2025 bulk power system disturbance that impacted approximately 4,000 customers in the Baltimore area for a duration of 28 minutes.