The Public Power Data Source (PPDS) is an online platform that gives you direct access to trends, topics, and issues that shape your customers’ perceptions of your service and performance — all for as little as $850 annually.
Earn Recognition
As a subscriber, you also qualify for the Public Power Customer Satisfaction Award program — a national recognition initiative designed specifically for public power utilities at a fraction of the cost of other award programs. Along with recognition, you’ll gain valuable customer feedback across critical operational areas, including:
- Overall satisfaction
- Reliability
- Rates and value
- Communication
- Outage response
- Field personnel
- Programs and services
You can earn an award at one of these levels based on your average customer ratings:
- Gold: 95% or higher
- Silver: 90% or higher
- Bronze: 80% or higher
Subscribe to the Public Power Data Source by August 1 to earn 2026 national recognition
Leverage Customer Insight and Actionable Data
As a subscriber, you also receive quarterly surveys of actual public power customers, enabling benchmarking against regional and national peers. You can segment results by gender, income, education, home ownership, and more — giving you insight into how customer perceptions differ across subgroups.
Access Interactive Dashboards
With the Public Power Data Source, you will enjoy two intuitive dashboards:
Quarterly Key Topics: Explore customer sentiment on issues like electric vehicles, solar, smart home technology, time-of-use rates, and advanced metering infrastructure.
Annual Year-in-Review: Assess nationwide benchmarks on satisfaction, reliability, outage restoration, communication, field service, and customer priorities, and compare against your own utility’s performance.
You can filter the dashboards geographically (by region or state) and demographically (by age, income, renters vs. homeowners, etc.) to tailor insights into your customer base and identify opportunities for targeted engagement.
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Pricing
| Utility Size | Member | Nonmember |
| <8,000 Customers | $850 | $1,700 |
| 8,001-25,000 Customers | $1,000 | $2,000 |
| >25,001 Customers | $1,250 | $2,500 |
Please note: The PPDS is available to public power utilities, joint action agencies, and state associations only.
Joint Action Agencies
Contact Products@PublicPower.org to purchase subscriptions for your member utilities. They’ll receive access for five of their employees, and you’ll receive access for five of your employees.