Powering Strong Communities
Customer Service

Communication Templates

Members of the American Public Power Association may use the materials on this page to educate your communities about the benefits of public power and electricity basics. Download and share the videos, infographics, social media posts, slide decks, and other materials below – use them as is or customize for your needs. Email [email protected] with any questions or requests.

Subscribe to our monthly social media emails to get new, customizable content for your social media channels. Use this Social Media Planning Calendar to map out your social media content for the year.

Add your voice to the national campaign, built on the theme "Community Powered" to raise awareness of public power and its benefits. Get messages and materials to engage your community.

Capacity Issues Video

Experts predict that this summer will present significant reliability challenges to the electric utility industry. Use this video to raise this issue in your community and let customers know what to expect if they are called upon to respond.

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Communications Plan Template

Take a look at this annual communications plan template for a public power utility. Whether you're just starting down the road to better communications with your customers or looking to boost your efforts, you may find some ideas. Members may download this plan, customize, and use as needed.

Social Media How-tos

Want to start engaging on social media or need some tips to enhance what you're already doing? Watch our social media quick tutorial videos, with tips on how to get the most out of various channels.

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