Communications and Customer Care

Communication Templates

Members of the American Public Power Association may use the materials on this page to educate your communities about the benefits of public power and electricity basics. Feel free to download and share the videos, infographics, social media posts, slide decks, and other materials below – use them as is or customize for your needs. Email [email protected] with any questions or requests.

We provide resources for you to celebrate Public Power Week in the first full week of October every year.

Social Media Tutorials and Tips

To help you get your utility social presence off the ground or enhance the accounts you already have, we've produced a series of tutorial videos on social media, with tips on the various platforms and how to get the most out of them.

Communications Plan Template

Take a look at this annual communications plan template for a public power utility. Whether you're just starting down the road to better communications with your customers or looking to boost your efforts, you may find some ideas. Members may download this plan, customize, and use as needed. Email us if you have questions or need further help with your communications planning.

Association members can also download the guidebook, Positioning Your Community to Succeed in Sellout Evaluation.

Resources by Topic

Resources by Month

In addition, you can, at any time of the year: