Crisis Communications
When a crisis strikes, leaders are expected to respond with speed, clarity, and confidence—often in highly charged situations where instincts can work against effective communication. In today’s fast moving media environment, successful crisis communications requires a strategic approach focused on de escalation, trust building, and keeping stakeholders informed. This fast paced session provides practical guidance for managing high stakes situations before they spiral out of control. Participants will learn how to protect credibility, calm stakeholders, and maintain control of the narrative when it matters most.
Topics include:
- Establishing and maintaining control of the message
- Using social media to inform rather than inflame
- Working effectively with reporters during a crisis
- Navigating differences across TV, print, radio, and online media
- Responding when legal guidance conflicts with communication needs
- Communicating during extreme crisis events, including mass casualty incidents
Speakers
The Art of Public Speaking and Effective Communication Workshop
How you communicate directly impacts your credibility, influence, and leadership effectiveness. Whether you’re presenting to city council, briefing a utility board, speaking with customers, or sharing updates with your team, your ability to communicate clearly and confidently matters.
In this engaging, hands-on workshop, participants will learn a simple, practical framework for structuring effective presentations, along with techniques to improve confidence, clarity, and audience engagement.
Through interactive exercises, individual work time, and live coaching, attendees will refine their own presentations and receive actionable feedback on delivery, body language, and message structure. Designed for utility professionals at all levels, this workshop equips participants with tools they can immediately apply to strengthen their communication, increase their influence, and represent their organizations more effectively.
Topics include:
- Structuring clear, compelling presentations
- Building confidence and managing nerves
- Strengthening verbal and nonverbal delivery
- Engaging audiences through storytelling
- Preparing for high-stakes speaking situations
- Improving visuals, pacing, and overall presentation flow
- Practicing skills with live coaching and feedback
