Conference

Customer Connections Conference

For public power professionals in public communications, customer service, energy innovation, and key accounts
November 12 - 15, 2023
San Antonio, Texas

Information about the 2023 Customer Connections Conference will be announced soon.

Your challenges, shared solutions

Join the national network of public power professionals who focus on customer services and community connections. You will have plenty of opportunities to compare notes, discover best practices, and learn from case studies. 

Empower Community Connections 

Meet other utility professionals — both veterans and those new to the electric utility industry — and share ideas and experiences in addressing four critical areas: 

  • Customer Service
  • Energy Innovation
  • Key Accounts
  • Public Communications

Who Should Attend

Conference attendees get the latest information from experts in their fields, learn about the national issues and industry-wide activities and trends that are affecting their communities and utilities, and share experiences and strategies for dealing with key issues and challenges.

Conference sessions are designed for utility employees at both the professional and management levels, in the fields of public communications, customer service, energy innovation, and key accounts. Attendees typically include specialists, coordinators, analysts, supervisors, managers, directors and vice presidents in their area of specialty. The conference is also recommended for utility employees with interests and responsibilities in conference topics and with cross-departmental responsibilities, as well as rising stars and future leaders those who would benefit from learning more about these strategic areas and making connections with the national public power community.

More information

[email protected]

 

 

Information about the 2023 Customer Connections Conference will be announced soon.

Information about the 2023 Customer Connections Conference will be announced soon.

Registration Fees

Registration will open in 2023. 

2023 Conference Registration Fees

  Members                 Nonmembers         
  Register by
Oct. 13
After
Oct. 13
Register by
Oct. 13
After
Oct. 13

Engineering & Operations Conference

$925 $1,025 $1,850 $1,950
Preconference Seminars (each) $375 $475 $750 $850

Not yet a member? Join today and save money on your conference registration. Contact [email protected] to learn more.

Group Discounts

Save money on each registration when your organization registers five or more people. The larger your group, the more you save! 

Number of registrants Discount
(per person)
1-4 n/a
5-9 $50
10-14 $100
15+ $150

Your group discount will be automatically applied when you register a group of 5 or more people. Registrations must be submitted on the same order (at the same time) to qualify for the group discount; discounts cannot be retroactively applied to previous orders.

Code of Conduct

Attendees of American Public Power Association meetings agree to abide by the APPA Code of Conduct. If attendees engage in unacceptable behavior as outlined in the Code of Conduct, the Association may take any action it deems appropriate, including, but not limited to, expulsion from the current and future meetings with no warning or refund.

Contact Us

[email protected]

Information about the 2023 Customer Connections Conference will be announced soon.

 

Scam Alert

Please do NOT make hotel reservations through any third party that may contact you by phone or email. Use only the online reservation links, phone numbers, and discount codes available directly from APPA —in conference brochures and the website at www.PublicPower.org

How can I get more involved in the conference? 

Utility employees serve as officers on the conference planning committees, playing a vital role in planning the conference. Incoming Vice Chairs for committees will be selected in August. Email [email protected] if you are interested in taking a leadership position in the conference by serving as an officer for one of the following tracks:

  • Customer Service
  • Energy Innovation
  • Key Accounts
  • Public Communications

How can I present at the conference?

We welcome your topic and speaker ideas for future conferences and events. To submit your idea for consideration, complete this form. Conference topics are generally determined 6-8 months before the event is held. Ideas will be kept on file for a full year, so if the agenda for the conference has already been determined, your ideas will be considered for the next year’s event, or in case any space opens up in the current year’s program. You will be contacted only if your idea is selected for an upcoming conference.

What is the APPA Code of Conduct for meeting attendees?

Attendees of American Public Power Association meetings agree to abide by the APPA Code of Conduct. If attendees engage in unacceptable behavior as outlined in the Code of Conduct, the Association may take any action it deems appropriate, including but not limited to, expulsion from the current and future meetings, with no warning or refund.

More questions?

Contact [email protected].