Conference

Customer Connections Conference

For public power professionals in customer service, energy services, key accounts, and public communications
October 25 - 28, 2020
Minneapolis, Minnesota

Your challenges, shared solutions

Join more than 300 public power professionals who focus on customer services and community connections. You’ll have plenty of opportunities to compare notes, discover best practices, and learn from case studies. 

Network with other utility professionals — both veterans and those new to the electric utility industry — and share ideas and experiences in addressing four critical areas: 

•    Customer Service
•    Energy Services
•    Key Accounts
•    Public Communications
 

Registration

Registration for the 2020 Customer Connections Conference will open in Spring 2020.

Who Should Attend

Conference attendees get the latest information from experts in their fields, learn about the national issues and industry-wide activities and trends that are affecting their communities and utilities, and share experiences and strategies for dealing with key issues and challenges at more than 35 breakout sessions and roundtables. 

Conference sessions are designed for utility employees at both the professional and management levels, in the fields of customer service, energy services, key accounts, and public communications. Attendees typically include specialists, coordinators, analysts, supervisors, managers, directors and vice presidents in their area of specialty. The conference is also recommended for utility employees with interests and responsibilities in conference topics and with cross-departmental responsibilities, as well as rising stars and future leaders those who would benefit from learning more about these strategic areas and making connections with the national public power community.

Conference Mentor Program

If you’re a first-time attendee, or the only one from your organization, pair up with a seasoned conference-goer who’ll show you the ropes. Your mentor will meet you at Sunday evening’s welcome reception and stay in touch with you throughout the conference.

Want to have a conference mentor or serve as one? Select the check box on the registration form or contact us at [email protected] or 202-467-2965 to participate.

Serve as an Officer

Utility employees play a vital role in planning the conference to bring you the important topics. Incoming Vice Chairs for committees will be selected in August. Email [email protected] if you are interested in taking a leadership position in the conference by serving as an officer for one of the following tracks:

  • Customer Service
  • Energy Services
  • Key Accounts
  • Public Communications

More information

Registration 
Phone: 202-467-2978; Email: [email protected]

Hotel 
Phone: 202-467-2941; Email: [email protected]

Program/Content 
Phone: 202-467-2965; Email: [email protected]

Billing 
Phone: 202-467-2967; Fax: 202-495-7467; Email: [email protected]

Program

The 2020 Customer Connections Conference program will be announced in Spring 2020.

The Customer Connections Conference program offers four days of keynotes, breakout sessions, and networking opportunities from Sunday to Wednesday, October 25-28. Preconference seminars on Sunday, October 25 are a great value-add. Learn more about each of these offerings.

  • Preconference seminars
  • Keynote speakers
  • Breakout sessions 
    • Monday a.m. sessions
    • Monday p.m. sessions
    • Tuesday a.m. sessions
    • Tuesday p.m. sessions
    • Wednesday a.m. sessions
  • Receptions & Networking

Breakout Sessions

Benefit from engaging breakout sessions led by industry experts and public power colleagues — take home actionable ideas and tactics.

Breakout sessions are offered Monday through Wednesday, October 26-30. Several breakout sessions run concurrently in each time slot and you can go to any sessions you like (no need to select which breakout sessions you want to attend in advance). Browse sessions below or download the program PDF for a listing by date/time that you can share with colleagues and use to plan your itinerary. 

Breakout sessions cover topics in these tracks:

  • Customer Service
  • Energy Services
  • Key Accounts
  • Public Communications

Agenda at a Glance

Sunday, October 25

8 a.m. – 7 p.m.
Registration

8:30 a.m. – Noon
Preconference Seminars

1:30 – 5 p.m.
Preconference Seminars

5:30 – 7 p.m.
Welcome Reception

 

Monday, October 26

7 a.m. – 5 p.m.
Conference Registration

7 – 8 a.m.
Peer Networking Breakfast

8 – 9 a.m.
Opening General Session

9 – 9:30 a.m.
Break with Sponsors

9:30 – 10:30 a.m. 
Breakout Sessions

10:30 – 10:45 a.m.
Break with Sponsors

10:45 a.m. – Noon
Breakout Sessions

Noon – 1:30 p.m.
Lunch on your own

1:30 – 2:45 p.m.
Breakout Sessions

2:45 – 3:15 p.m.
Break with Sponsors

3:15 – 4:30 p.m.
Breakout Sessions

4:45 – 5:45 p.m.
Breakout Sessions

5:30 – 7 p.m.
Young Professionals Happy Hour

 

Tuesday, October 27

7:15 – 8:30 a.m.
Women in Public Power Networking Breakfast

7:15 – 8:45 a.m.
Peer Networking Breakfast

8:45 – 10 a.m.
General Session

10 – 10:30 a.m.
Break with Sponsors

10:30 – 11:45 a.m.
Breakout Sessions

Noon – 1:30 p.m.
Lunch on your own

1:30 – 2:45 p.m.
Breakout Sessions

2:45 – 3:15 p.m.
Break with Sponsors

3:15 – 4:30 p.m.
Breakout Sessions

5:30 – 7 p.m.
Reception
 

Wednesday, October 28

7:30 – 8:30 a.m.
Peer Networking Breakfast

8:30 – 9:45 a.m.
Breakout Sessions

9:45 – 10:15 a.m.
Break

10:15 – 11:45 a.m.
Closing General Session


 

 

Registration for the 2020 Customer Connections Conference will open in Spring 2020.

Registration

2019 Conference Registration Fees

Member Registration Fees

American Public Power Association members receive the member rate.

  • $825 - Customer Connections Conference
  • $400 - Half-day preconference seminars (each)

Non-Member Registration Fees

  • $1,600 - Customer Connections Conference
  • $750 - Half-day preconference seminars (each)

Not an American Public Power Association member? Join today and save $775 on your conference registration. Call Member Services at 202-467-2936 email [email protected] to learn more.

Registration Cancellation, Refund, and Substitution Policy

Registrants who cancel in writing on or before Monday, October 19, 2020 are entitled to a refund of their registration fee, minus a $50 cancellation fee. Registrants who cancel after October 19, 2019 will not receive a refund, but attendee substitutions will be allowed for the 2020 Association Customer Connections Conference and preconference seminars only. Registrants and no-shows who do not cancel on or before October 19 are responsible for the full registration fee and are not entitled to a refund of their registration fee. 

Requests must be made in writing and mailed or emailed to:

Meeting Services
American Public Power Association
2451 Crystal Drive
Arlington, VA 22202-4804
Email: [email protected]

Conference Mentor Program

If you’re a first-time attendee, or the only one from your organization, pair up with a seasoned conference-goer who’ll show you the ropes. Your mentor will meet you at the Sunday Welcome Reception and stay in touch with you throughout the conference.

Want to have a conference mentor or serve as one? Select the check box on the online or PDF registration form or contact us at [email protected], or call 202-467-2965.

Guest Registrations

Conference attendees are welcome to bring a guest to the receptions. Guests do not need to register.

Questions?

Email [email protected]


 

Hotel

The 2020 Customer Connections Conference will take place at the Hyatt Regency Minneapolis.

Hyatt Regency Minneapolis
1300 Nicollet Mall
Minneapolis, MN 55403

The American Public Power Association’s room block at the Hyatt Regency Minneapolis  will open in Spring 2020, when conference registration opens.

Questions?

Contact us at [email protected].


 

Frequently Asked Questions

Where and when are future Customer Connections Conferences?

October 25-28, 2020
Hyatt Regency Minneapolis

Minneapolis, Minnesota

October 24-27, 2021
The Scottsdale Resort at McCormick Ranch
Scottsdale, Arizona

What educational credits are available?

Academy events include the following opportunities for educational credits:

  • Continuing Education Units (CEUs) from the International Association for Continuing Education and Training (IACET)
  • Professional Development Hours (PDHs) as established by the National Council of Examiners for Engineering and Surveying (NCEES)
  • Continuing Professional Education (CPE) Ccedits from the National Association of State Boards of Accountancy (NASBA)

Learn more about continuing education units offered. 

Is there international registration?

Online meeting registration is for U.S. and Canadian residents only. International registrants must provide a signed registration form — signed by the authorized cardholder — if paying with a credit card. Fax the completed registration form to 202-495-7484 or email it to [email protected].

Alternatively, you could send a check from a U.S. bank payable to American Public Power Association. Please mail completed form with full payment to our bank lock box:

American Public Power Association
P.O. Box 418617
Boston, MA  02241-8617

Are meals included?

The following food functions/meals are included in the registration fee:

  • Sunday – Welcome Reception
  • Monday – Continental Breakfast
  • Tuesday – Continental Breakfast; Reception 
  • Wednesday – Continental Breakfast

What is the conference dress code?

The attire for the conference is business casual. Meeting room temperatures vary, so prepare to dress for cool conditions.

How can I present at the conference?

We welcome your topic and speaker ideas for future conferences and events. To submit your idea for consideration, complete this form. Conference topics are generally determined 6-8 months before the event is held. Ideas will be kept on file for a full year, so if the agenda for the conference has already been determined, your ideas will be considered for the next year’s event, or in case any space opens up in the current year’s program. You will be contacted only if your idea is selected for an upcoming conference.