Registration for the 2023 Customer Connections Conference will open in July.
Your challenges, shared solutions
Join the national network of public power professionals who focus on customer services and community connections. You will have plenty of opportunities to compare notes, discover best practices, and learn from case studies.
Empower Community Connections
Meet other utility professionals — both veterans and those new to the electric utility industry — and share ideas and experiences in addressing four critical areas:
- Customer Service
- Energy Innovation
- Key Accounts
- Public Communications
Who Should Attend
Conference attendees get the latest information from experts in their fields, learn about the national issues and industry-wide activities and trends that are affecting their communities and utilities, and share experiences and strategies for dealing with key issues and challenges.
Conference sessions are designed for utility employees at both the professional and management levels, in the fields of public communications, customer service, energy innovation, and key accounts. Attendees typically include specialists, coordinators, analysts, supervisors, managers, directors and vice presidents in their area of specialty. The conference is also recommended for utility employees with interests and responsibilities in conference topics and with cross-departmental responsibilities, as well as rising stars and future leaders those who would benefit from learning more about these strategic areas and making connections with the national public power community.
More information
Program
The 2023 Customer Connections Conference program will be available in July 2023.
The Customer Connections Conference offers three days of keynotes, breakout sessions, and networking opportunities.
- Pre-conference seminars on Sunday are a great value-add, allowing you to explore topics in-depth with experienced instructors.
- General sessions bring everyone together on broader issues.
- Breakout sessions dive deeper into key areas: Public Communications; Customer Service; Energy Innovation; and Key Accounts. Several breakout sessions run concurrently in each time slot, and you can attend any session you would like.
- Networking events and the sponsor showcase provide connection opportunities.
Agenda at a Glance
Sunday |
| 8:30 a.m. – 5 p.m. |
Preconference SeminarsRequire an additional fee |
| 5 – 6:30 p.m. |
Welcome Reception |
Monday |
|
| 7:30 – 8:30 a.m. |
Networking Breakfasts
|
| 8:45 – 10 a.m. |
Opening General Session
|
| 10 – 10:30 a.m. |
Break with Sponsors |
| 10:30 – 11:45 a.m. |
Breakout Sessions |
| 11:45 a.m. – 1:30 p.m. |
Lunch on your own |
| 1:30 – 2:45 p.m. |
Breakout Sessions |
| 2:45 – 3:15 p.m. |
Break with Sponsors |
| 3:15 – 4:30 p.m. |
Breakout Sessions |
| 5 p.m. |
Happy Hour with Colleagues
|
Tuesday |
|
| 7:30 – 8:30 a.m. |
Networking Breakfasts
|
| 8:45 – 10 a.m. |
General Session
|
| 10 – 10:30 a.m. |
Break with Sponsors |
| 10:30 – 11:45 a.m. |
Breakout Sessions |
| 11:45 a.m. – 1:30 p.m. |
Lunch on your own |
| 1:30 – 2:45 p.m. |
Breakout Sessions |
| 2:45 – 3:15 p.m. |
Break with Sponsors |
| 3:15 – 4:30 p.m. |
Breakout Sessions |
| 6 – 7:30 p.m. |
Reception |
Wednesday |
|
| 7:30 – 8:30 a.m. |
Networking BreakfastNetwork with your peers at this informal continental breakfast. There are no speakers or moderators — just visit with colleagues and chat with sponsors. |
| 8:45 – 10 a.m. |
Closing General Session
|
| 10 a.m. |
Conference Adjourns |
Registration for the 2023 Customer Connections Conference will open in June.
Registration Fees
Registration will open in 2023.
2023 Conference Registration Fees
| Members | Nonmembers | |||
| Register by Oct. 13 |
After Oct. 13 |
Register by Oct. 13 |
After Oct. 13 |
|
|
Customer Connections Conference |
$925 | $1,025 | $1,850 | $1,950 |
| Preconference Seminars (each) | $375 | $475 | $750 | $850 |
Not yet a member? Join today and save money on your conference registration. Contact [email protected] to learn more.
Group Discounts
Save money on each registration when your organization registers five or more people. The larger your group, the more you save!
| Number of registrants | Discount (per person) |
| 1-4 | n/a |
| 5-9 | $50 |
| 10-14 | $100 |
| 15+ | $150 |
Your group discount will be automatically applied when you register a group of 5 or more people. Registrations must be submitted on the same order (at the same time) to qualify for the group discount; discounts cannot be retroactively applied to previous orders.
Cancellation, Refund, and Substitution Policy
Registrants who cancel in writing on or before Monday, November 6, 2023 are entitled to a refund of their registration fee, minus a $50 cancellation fee. Registrants who cancel after November 6, 2023 will not receive a refund, but attendee substitutions will be allowed for the 2023 APPA Customer Connections Conference and preconference seminars only. Registrants and no-shows who do not cancel on or before November 6 are responsible for the full registration fee and are not entitled to a refund of their registration fee.
Cancellation requests must be made through your my.publicpower portal, or addressed to: [email protected].
Code of Conduct
Attendees of American Public Power Association meetings agree to abide by the APPA Code of Conduct. If attendees engage in unacceptable behavior as outlined in the Code of Conduct, the Association may take any action it deems appropriate, including, but not limited to, expulsion from the current and future meetings with no warning or refund.
Contact Us
Registration: [email protected]
Program/Content: [email protected]
Hotel: [email protected]
Billing: [email protected]
Registration for the 2023 Customer Connections Conference will open in July.
Hotel
Hyatt Regency San Antonio
123 Losoya Street
San Antonio, TX 78205
The hotel room block will open in July 2023.
Scam Alert
Please do NOT make hotel reservations through any third party that may contact you by phone or email. Use only the online reservation links, phone numbers, and discount codes available directly from APPA —in conference brochures and the website at www.PublicPower.org.
Dress Code
The attire for the conference is business casual. Meeting room temperatures vary, so prepare to dress for cool conditions. Whenever possible, networking events will be held outdoors.
Questions and Assistance
For questions or assistance making your hotel arrangements, contact [email protected].
Contact Us
Registration: [email protected]
Program/Content: [email protected]
Hotel: [email protected]
Billing: [email protected]
Frequently Asked Questions
Can I earn educational credits for attending this conference?
Yes, you can earn the following kinds of educational credits for participating in sessions during the conference:
- Continuing Education Units (CEUs) from the International Association for Continuing Education and Training (IACET)
- Professional Development Hours (PDHs) as established by the National Council of Examiners for Engineering and Surveying (NCEES)
- Continuing Professional Education (CPE) Credits from the National Association of State Boards of Accountancy (NASBA)
To receive a certificate for your participation, participants must complete the conference evaluation after the event.
Are meals included?
The following food functions/meals are included in the registration fee:
- Sunday – Welcome Reception
- Monday – Continental Breakfast
- Tuesday – Continental Breakfast; Reception
- Wednesday – Continental Breakfast
What is the conference dress code?
The attire for the conference is business casual. Meeting room temperatures vary, so prepare to dress for cool conditions.
How can I get more involved in the conference?
Utility employees serve as officers on the conference planning committees, playing a vital role in planning the conference. Incoming Vice Chairs for committees will be selected in August. Email [email protected] if you are interested in taking a leadership position in the conference by serving as an officer for one of the following tracks:
- Customer Service
- Energy Innovation
- Key Accounts
- Public Communications
How can I present at the conference?
We welcome your topic and speaker ideas for future conferences and events. To submit your idea for consideration, complete this form. Conference topics are generally determined 6-8 months before the event is held. Ideas will be kept on file for a full year, so if the agenda for the conference has already been determined, your ideas will be considered for the next year’s event, or in case any space opens up in the current year’s program. You will be contacted only if your idea is selected for an upcoming conference.
What is the APPA Code of Conduct for meeting attendees?
Attendees of American Public Power Association meetings agree to abide by the APPA Code of Conduct. If attendees engage in unacceptable behavior as outlined in the Code of Conduct, the Association may take any action it deems appropriate, including but not limited to, expulsion from the current and future meetings, with no warning or refund.
More questions?
Contact [email protected].
