Registration Assistance and Inquiries
Email [email protected] for assistance. Inquiries to Registration typically receive a response within 2 business days.
For time-sensitive assistance, contact the Education Team at [email protected].
Registration links for upcoming APPA events are available on the event web pages, or go to https://my.publicpower.org/s/events to find the registration pages for all upcoming events.
You must have a publicpower.org user account to register for any APPA event. Some events may have additional restrictions (e.g., open to APPA members only).
Frequently Asked Questions
Logging in to my Account
I don’t have the login information for the person I want to register.
You can log in as yourself and register another person for any event; you do not need to have that person’s login credentials. (In fact, we prefer that you use your own login credentials when you log in to help maintain data integrity and reduce confusion!).
I don’t have a web account.
On the login screen, click “New User?” (under the “Log in” button) and complete the form to create your new user account.
Don’t forget to use the blue “Search” button to search for your company in our system – this is an important step to ensure you get the access and special pricing you may be eligible for if your company is an APPA member.
When searching for your company, please try spelling out your company name (or use a key word such as your city) – the system may not recognize acronyms. If you do not find your company when you search, please use the company name “No Company Specified”, or contact [email protected].
I can’t remember if I have a web account.
Contact [email protected]. We can quickly look up if you already have an account so you can set up a new one if needed; or we can help you reset your password.
I need help resetting my password.
On the login screen, click “Forgot your password?” (under the “Log in” button). If you don’t get an email to reset your password – or if you do get an email, but the link doesn’t work – contact [email protected].
Registering Another Person
I want to register someone other than myself.
During the registration process, you will be able to update the “Attendee” that you are registering to register another person. In the “Attendee” box, just start typing the name of the person you want to register to search for the person you want to register. (If you don’t find the name you want immediately, please search for common alternate forms of their name, e.g., Mike instead of Michael).
The person I want to register is not in the system
Make sure you have searched for any common alternate form of their name (e.g., Mike instead of Michael). If you still do not find the name of the person you are searching for, you will see an option to add that person to our system. Any new person you create in this way will automatically be linked to your same company.
The person I want to register doesn’t show up when I search for them.
If you know the person you are trying to register has a record in our system, but their name does not come up as an option when you try to register them, it may be because that person is already registered for that event. Contact [email protected] to confirm if they are already registered or for further assistance.
I have already registered someone for the conference; how can I register additional people?
Once you have already registered someone for an event, click the “Manage Registration” button you will see in the top right of the registration page. You will see a list of everyone you have registered for the event; click the “New Registration” button on this page to register another person.
I want to register a group of people. How do I get the group discount?
Group discounts are calculated automatically applied when you register a group of 5 or more people for applicable events. Registrations must be submitted on the same order (at the same time) to qualify for the group discount; discounts cannot be retroactively applied to previous orders.
We have already registered some people for the conference, and want to register more. Can we get the group discount for them?
Yes, we can make sure that additional registrants receive the group discount, based on the total number of people your company is registering for the event. Contact [email protected] for assistance before registering your new attendees. Please note that discounts cannot be retroactively applied to previous orders.
Do I need a membership number to get the member price?
You do not need to know your membership number; once you are logged in, our system will automatically recognize if you are an APPA member and will give you the member price.
When I go to register, I am not seeing the member price.
Make sure you are logged in; the member price will not appear unless you are logged in. (This is how our system authenticates that you are a member).
If you are logged in, but still do not see the Member price, contact [email protected] for assistance.
How can I register for a preconference seminar?
When you register someone for the conference, you will have the option to add preconference seminars to their registration during the registration process. This option will appear after you select which people you are registering for the event.
If you are registering multiple people at the same time, you will have the option to select preconference seminars for each individual using the “Attendees” selector at the top. When you are done making your selections for one attendee, simply select the next attendee from the list of people you are registering, and add the seminars they wish to register for. Repeat as desired for all registrants in your group.
You will see a summary of all your registrants, and the seminars they are registering for, in the Registration Summary on the right side of the screen. When you are finished adding preconference seminars, click “Continue” to proceed to checkout.
How can I register someone for a preconference seminar, after they are already registered for the conference?
Go to the registration page, and click the “Manage Registration” button in the top right of the registration page. You will see a list of everyone you have registered for the event. Click the “…” next to the appropriate person, and select “View My Agenda”. You will see the seminars they are currently registered for (if any). To add new seminars, use the “Purchase New Sessions” button.
If you need any assistance, contact [email protected].
Can I switch which preconference seminar I am registered for?
Contact [email protected] for assistance. If there is a price difference between the seminars, you may be responsible for the difference.
Is it possible to register for just a preconference seminar, but not the rest of the conference?
APPA members may register for preconference seminars, even if they do not also register for the conference. Contact [email protected] for assistance.
Payment Questions & Issues
I am not able to pay via credit card / Can I get an invoice?
All registrations submitted through the web site must be paid via credit card or echeck. Contact [email protected] for assistance if you need an invoice to pay by another means.
Please note, APPA’s policy is all registrations must be paid in full before they are confirmed. Registrations will not be confirmed (and you will not receive a confirmation email) until full payment has been received.
How can I get a receipt for my registration?
You can access receipts for all of your orders through your my.publicpower portal. On your profile page, go to “Orders”, then go to “All Orders” to see all of your past/completed orders. Click on the arrow (on the far right) for your order summary, and links to view your Order and Receipt documentation.
You may need to change the date range if you are looking for an order/receipt from a previous year; the view defaults to only displaying orders/receipts from the current calendar year unless you update the date range.
If you need assistance, contact [email protected].
Updating Registrant Information
How can I update a registrant’s information (name, title, email address, etc.)?
For most events, you will have the opportunity to update a person’s title and email address when you register them. Each registrant is required to have a unique email address.
Do not change a person’s email address to that of another person. Any updates you make here will apply throughout the system (not just to this event registration).
To update any information that is not editable in the registration process, contact [email protected].
You can always update your own information on your profile page in your my.publicpower portal.
How can I transfer a registration from one person to another?
Go to the registration page and click the “Manage Registration” button in the top right of the registration page. You will see a list of everyone you have registered for the event. Click the “…” next to the appropriate person and select “Transfer Registration”. Search for the name of the person you wish to transfer the registration to and click “Transfer.”
If you need assistance, contact [email protected].
I am registering someone else; can I get a copy of their confirmation email?
When you register another person for an event (or a group of people), each person being registered, as well as the person placing the order, will automatically receive a copy of the confirmation email at the email address we have on record.
I need a copy of a confirmation email to be resent.
Contact [email protected] and let us know which confirmation email you need (which attendee/which event), and whom the confirmation email should be resent to.
How do I cancel a registration?
Cancellation requests must be made through your my.publicpower portal, or addressed to: [email protected].
To cancel a registration through your portal, go to the registration page, and click the “Manage Registration” button in the top right of the registration page. You will see a list of everyone you have registered for the event. Click the “…” next to the appropriate person, and select “Cancellation Request”. Click the “Request” button to confirm you wish to cancel the registration.
I just need to cancel a preconference seminar, but not my whole event registration.
Contact [email protected] for assistance cancelling a preconference seminar registration. Cancellation fees are not applicable for preconference seminar cancellations, if the person is not also cancelling their conference registration.
What is the cancellation policy?
Registrants who cancel in writing at least 7 days before the first day of an event are entitled to a refund of their registration fee, minus a $100 cancellation fee. Registrants who cancel after that will not receive a refund, but attendee substitutions will be allowed for this event only. Registrants and no-shows who do not cancel at least 7 days before the event start date are responsible for the full registration fee and are not entitled to a refund.
Cancellation requests should be made through your my.publicpower portal, or addressed to: [email protected].
Can multiple people attend with one registration, or does everyone need their own login?
Registration is for individual access. If you have multiple people interested in attending, group discounts are available for most events.
On Demand Events
I need to register someone else (or a group of people) for an on-demand training.
To register someone other than yourself, or a group of people, for an on-demand training, contact [email protected] for assistance. We will let you know the best way to complete your purchase (depending on the training, you may be able to complete the purchase yourself through the Product Store); and can help ensure that the appropriate person (people) get access to the training.
Each individual receiving access must have a unique email address, which will also function as their username for logging in to the training.
Sponsors, Exhibitors & Expos
I am a sponsor. How do I register my complimentary registrants?
Sponsors can register their complimentary attendees after confirming the purchase of their sponsor package. Go to the event registration page (please make sure you are logged in to the web site), and use the ticket labeled “Sponsor Registration” to register your complimentary attendees.
The Sponsor Registration ticket will automatically allow the first X people from your organization who register for that ticket to register for free, where X is the number of complimentary registrations included in your sponsorship package. After your complimentary registrations have been claimed, you will be able to register additional attendees at the regular registration fee (based on membership).
If you have any questions or need assistance, contact [email protected].
I am a sponsor/exhibitor. How do I register my booth workers?
Sponsors/exhibitors can register their booth workers after confirming the purchase of their sponsor/exhibitor package. Go to the event registration page (please make sure you are logged in to the web site), and use the ticket labeled “Booth Workers” to register your booth workers.
The Booth Worker ticket will automatically allow the first X people from your organization who register for that ticket to register as booth workers, where X is the number of complimentary booth workers included in your package. After your complimentary registrations have been claimed, additional booth workers may be registered at $100 each.
If you have any questions or need assistance, contact [email protected].
Can I purchase an Expo visitors pass?
Expo Visitors Passes can be purchased for the Public Power NextTech Expo (at the Engineering & Operations Conference) or the Industry Innovations Expo (at the National Conference) for $250 each. Expo Visitors Passes allow access to the Expo and events held in the Expo hall only; Visitors Pass holders are not permitted to attend conference sessions or events held in other locations.
For information or to purchase an Expo Visitors Pass, contact [email protected].
Other Registration Questions
Is there a One Day registration rate?
One Day registration passes are available upon request for the following in-person events: Engineering & Operations Conference; National Conference; Business & Financial Conference; Legal & Regulatory Conference; and Customer Connections Conference.
The one day registration rate is approximately 60% of the full conference registration fee (based on membership status and date of registration).
Individuals registering for one day must declare which full day of the conference they plan to attend (typically Monday or Tuesday). All conference events held on that day will be included in the one-day registration.
For more information or to register for a one-day pass, contact [email protected].