Workforce
The American Public Power Association provides an array of resources for members to use in workforce development operations and decision making. Reports and templates Videos on careers in public power: professionals share a bit about what they do at their jobs. The Public Power Mentoring Toolkit
Reliability
A better, smoother way to manage outage tracking and reliability performance.
Bills and Rates
At the discretion of APPA's Board of Directors, DEED Board Members make advisory decisions on DEED grant and scholarship applications, oversees the governance of the program, and helps shape research and development within public power. DEED Board Members also help utility representatives within
Customer Service
Customers think about their utility more when the power is off than when it is on. When the lights go out, they’re on their phones, scrambling to know what’s happening. In this narrow window of time, utilities have the best chance to impress or frustrate their customers. Communications are put to