A View from the Other Side: What Large Customers Want

Large commercial and industrial customers play a critical role in the health and vibrancy of public power communities — but what do they really need from their local utility? In this engaging panel, hear directly from major energy users about their expectations, priorities, and experiences partnering with public power utilities. Reflect on what matters most to businesses when it comes to reliability, communication, rates, sustainability goals, and long‑term planning.

Bill Bottiggi
General Manager | Braintree Electric Light Department
Greg Acerra
Owner | Fireking Baking Company

Flexible, Resilient, Ready: A Public Power Playbook for Modern Engine Plants

Get a practical roadmap for planning, deploying, and operating modern reciprocating engine (RICE) plants for public power. This session highlights why fast start engines provide flexible, dispatchable capacity and support peak reliability, black start capability, and microgrids for critical services. Presenters will compare technology and procurement decisions through a municipal lens, share key commissioning lessons and performance metrics, and show how data driven remote support can improve availability and reduce outages.

Andrew Phillips Headshot
Andrew Phillips
Business Development Manager | Wartsila

Strategic Communication for Tough Times

In challenging moments — whether navigating workforce pressures, rising customer expectations, or full-scale utility crises — communication is the backbone of effective leadership. In high‑stress situations, communicators and leaders often operate at the intersection of urgency, fear, and intense public scrutiny. Discuss the principles of strategic communication and crisis leadership to help you better cut through the noise, focus on the signals that truly matter, and guide your organization with clarity, confidence, and empathy.

Cara Erwin
Director, Communications and Community Relations | City Utilities of Springfield
Crystal Kemp Headshot
Crystal Kemp
Chief Marketing Officer | Conway Corp

What Public Power Needs to Know About Today's Gas Market

Gas-fired generation remains a cornerstone of reliability for power producers nationwide — but the market is changing fast. Accelerating load growth, evolving emissions requirements, and shifting market signals are reshaping how gas plants are planned, built, and operated. Take a focused look at the gas generation landscape and its implications for public power utilities. Hear an EPC contractor’s perspective on what’s driving costs and development timelines, and what practical considerations utilities evaluating gas resources should weigh.

Albert Gabberty
Business Development \ Power | Burns & McDonnell

Collaborating for Fleet Electrification Success

Fleet electrification is transforming the energy landscape and public power utilities are uniquely positioned to lead this change. Hear about new initiatives in fleet electrification, including buses, trains, and more. Explore how collaboration and a willingness to rethink traditional approaches can lead to success for utilities, municipal leaders, contractors, EV manufacturers, and funding partners alike. Discuss possibilities and ideas for working across sectors to navigate the challenges and opportunities of electrification.

Katelyn Leahy Barb Headshot
Katelyn Leahy Barb, CEM, CEA
Senior Manager, Energy Transformation | Energy New England

Public Power’s Experiences with Data Centers

As data center and other high‑density load requests grow nationwide, public power utilities are facing new challenges around resource adequacy, system planning, and community expectations. Hear from utilities that are already working with data centers about what’s working, what’s changing, and what to watch for. Discuss how to evaluate proposals, structure effective partnerships, and balance reliability, affordability, and community engagement amid rapid load growth.

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David Plotz
General Manager | Lewis County PUD

Lessons in Resilience and Emergency Response

Extreme weather continues to challenge operational plans and technology roadmaps at utilities across the country. Hear from utility leaders from different regions in the U.S. about their experience with extreme events and how their storm and emergency operations plans support resilience for the utility and the communities they serve. Walk through the proven practices contained in storm operations plans and how response efforts are modernizing for rapid recovery and restoration. 

Mike Hyland
Executive Director | Northeast Public Power Association
Barry Tupper
General Manager | Holden Municipal Light Department

Opportunities and Perils of Data Center Load Growth

Data centers can be a great engine for economic growth in some areas, but their development can be detrimental in other communities. With a thoughtful and focused approach public power entities can utilize data centers as a catalyst for investments to reduce system constraints and increase resilience. Get an overview of the current state of the data center industry and how to assess if your customer is credible.

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Nur Bernhardt
Vice President | Cloverleaf Infrastructure

The Operational Excellence Behind Customer Satisfaction

How does strong operational discipline lead to exceptional customer experiences? Shrewsbury Electric & Cable Operations recently earned a Gold Public Power Customer Satisfaction Award, with approval ratings above 95% across key areas like reliability, outage response, communication, and innovation. Using SELCO’s experience as a practical case study, gain insight into the organizational practices and response strategies that drive high satisfaction. Discuss actionable ideas to strengthen outage coordination, improve communication during critical events, and build a culture of accountability and trust.

Valerie Clemmey Headshot
Valerie Clemmey
Communications Coordinator | Shrewsbury Electric and Cable Operations
Ashley Fuller Headshot
Ashley Fuller
Billing & Collections Manager | Shrewsbury Electric and Cable Operations

Tax Policy and Challenges in Modernizing the Grid

Get a clear overview of recent federal tax credit developments — such as zero‑emission and clean energy incentives — and the practical requirements that come with them, including prevailing wage and apprenticeship rules. Discuss what public power utilities need to know to stay compliant, access available benefits, and avoid common pitfalls with grid modernization projects. Gain a better understanding of how today’s tax policies intersect with infrastructure planning, clean energy investments, and long‑term financial strategy.

Troy Teschke
Partner | Deloitte Tax LLP