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Customer Service
College Station Utilities, which serves College Station community members, has seen higher customer satisfaction since implementing text messaging. Customers benefit from the utility’s communication about outages, both planned and unplanned, through TextPower, an ARCOS company that provides mission-critical communications via text.
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Workforce
The City of Glendale, California, recently announced the appointment of Scott Mellon as the new General Manager of Glendale Water and Power.
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Environment
The House Transportation and Infrastructure Committee on June 25 passed the Promoting Efficient Review for Modern Infrastructure Today (PERMIT) Act. The legislation is H.R. 3898.
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Bonds and Financing
Moody’s, a national credit rating agency, recently affirmed the Illinois Municipal Electric Agency’s long term debt as an “A1 Rating with a Stable Outlook.”
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Electricity Markets
The Federal Energy Regulatory Commission has accepted ISO New England’s recently proposed improvements to the economic study process, which will help identify and avoid future transmission congestion costs through targeted upgrades.
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Electricity Markets
Electricity demand in the PJM Interconnection and ISO New England reached multiyear highs on June 23 and June 24, respectively, the Energy Information Administration said on June 27. Electricity demand increased significantly due to a heat wave that affected most of the Eastern United States the week of June 23.