Utilities face several challenges as they address an increasing number of outages. As customers grapple with these rising power interruptions, 65% report that they’re frustrated with utilities’ impersonal communications. However, utilities can now address this communications challenge by taking advantage of AI. Rather than simply reacting to outages as they happen, power providers can embrace intelligent, customized, and proactive messaging that humanizes these crises for their customers.

Iowa public power utility Sioux Center Municipal Utilities is conducting a survey of residents to gather insights and opinions on the electric utility’s services and to identify areas for improvement. The survey is open through Nov. 21, 2025.

On Sept. 30, the Bonneville Power Administration made its annual payment to the U.S. Department of the Treasury for the 42nd consecutive year on time and in full, bringing cumulative payments to approximately $36.6 billion since 1984. The total payment for fiscal year 2025 was $1.2 billion.

Missouri River Energy Services announced that Alex Abplanalp has accepted the position of Vice President and Chief Strategy Officer for the organization, effective October 20, 2025.

APPA has announced the members of the 2026 Public Power Lineworkers Rodeo Executive Committee, a dedicated group of leaders who will guide the planning and execution of one of the most anticipated events in public power.

The Minnesota Public Utilities Commission on Oct. 3 approved the acquisition of ALLETE, Inc., the company that operates Minnesota Power.