Despite overbooked flights with undersized seats and frequent delays, the airline industry earns higher customer satisfaction scores than the utilities sector in the American Customer Satisfaction Index. Still, the electric industry has its share of high-flyers that are leading the way in exceeding
This is part of a series of monthly posts reflecting different thought leader perspectives on utility rate design. All five opinion pieces appear in full in Leadership in Rate Design...
Mariko Geronimo Aydin is an economist with almost fifteen years of experience in analyzing the policies and economics of electricity system planning, regulation and de-regulation of electricity supply, and wholesale electricity markets across the U.S. Mariko specializes in helping clients meet their
Ahmad Faruqui is an internationally recognized energy economist. He has analyzed the efficacy of a variety of tariff structures and carried out a meta-analysis of experimental results. His areas of expertise include demand response, energy efficiency, distributed energy resources, advanced metering