Whether driven by a profit motive or another agenda, entities dishing out lies and deceptive messages require utilities to build strong ongoing relationships with their communities to ameliorate the damage.

As rising costs have forced utilities to add fuel adjustment fees to utility bills, they are ramping up efforts to educate customers about how utilities manage volatile prices and assistance programs.

Five communication best practices for delivering critical messages to customers and other stakeholders.

For the past three-and-a-half decades, the American Public Power Association and our members have celebrated Public Power Week during the first full week of October. It is a time to highlight the unique attributes and benefits of not-for-profit, community-owned electric utilities. During Public

A close look at your customers’ energy-use patterns could reveal opportunities for reducing consumption and electricity costs.

APPA President and CEO Joy Ditto gets philosophical, noting that the commonalities among public power utilities can be traced through etymology to the industry’s defining characteristics.