Strategic Communication for Tough Times: How Leaders Build Trust, Accountability & Engagement
In challenging moments—whether navigating workforce pressures, rising customer expectations, or full-scale utility crises—communication becomes the backbone of effective leadership. But in high‑stress situations, communicators and leaders often operate at the intersection of urgency, fear, and intense public scrutiny. This session brings together the principles of strategic communication and crisis leadership to help public power leaders cut through the noise, focus on the signals that truly matter, and guide their organizations with clarity, confidence, and empathy.