Customer Service
For water and electric utilities, it is critical to communicate with customers about potential leaks, rate changes and outages. Speed and clarity are essential to ensuring water is not wasted and customers know about outages. This boosts customer satisfaction.
Generation
See how public power’s owned energy profile has changed since the 1990s, and how it compares to other utility types and U.S. generation capacity as a whole.
Workforce
A quick review of key attributes that make public power jobs attractive — from competitive salaries to family benefits.
Bills and Rates
In a recent interview with APPA, Casey Crabtree, Director of Economic Development at Heartland Energy, provides details on Heartland Energy's Demand Adjusted Technology Advantage, or DATA, an interruptible data center rate policy customers can use to facilitate construction and operation of data
Don’t miss this opportunity to explore CEERUM, a participatory energy-planning platform built for public power utilities and the communities they serve. CEERUM helps utilities bring data, stakeholders, and strategy into one place—making it easier to build awareness, educate decision-makers, uncover
Reliability
The Imperial Irrigation District will expand a major substation in the City of La Quinta, Calif., increasing electrical service to about 4,000 more customers there and in adjoining areas.
Electricity Markets
Carol Martucci, Director of Financial Reporting and Corporate Technology at the Massachusetts Municipal Wholesale Electric Company, has been appointed to the Northeast Power Coordinating Council Board of Directors.
Security
Participation in the 2025 GridEx -- the largest cyber and physical grid security exercise in North America -- increased by 48 percent from the last exercise in 2023 with more than 370 organizations simultaneously exercising their emergency preparedness plans and protocols.
Reliability
The House Natural Resources Committee on Nov. 20 passed H.R. 4776, the Standardizing Permitting and Expediting Economic Development (SPEED) Act, by a vote of 25-18.