Customer Service
College Station Utilities, which serves College Station community members, has seen higher customer satisfaction since implementing text messaging. Customers benefit from the utility’s communication about outages, both planned and unplanned, through TextPower, an ARCOS company that provides mission-critical communications via text.
Customer Service
For public power professionals in public communications, customer service, energy innovation & adoption, and key accounts
Electricity Markets
The Public Service Company of New Mexico has formally committed to join the California ISO’s Extended Day-Ahead Market (EDAM), CAISO said on July 2.
Energy Efficiency
California community choice aggregator Silicon Valley Clean Energy in June announced the official launch of its innovative new financing pilot program, designed to make clean energy home upgrades more accessible and affordable for residents across 13 Santa Clara County, California, communities. The
Distributed Energy Resources
BrightNight, its joint venture partner Cordelio Power, and the Southwest Public Power Agency announced in June the commercial operation of the Box Canyon Solar Project.
Security
The Cybersecurity and Infrastructure Security Agency (CISA), Federal Bureau of Investigation (FBI), Department of Defense Cyber Crime Center (DC3) and the National Security Agency (NSA) on June 30 issued a joint statement on potential targeted cyber activity against U.S. critical infrastructure by Iran.
Reliability
Tennessee public power utility Memphis Light, Gas and Water in June cut the ribbon for a new electric substation in Collierville, Tenn.
Community Engagement
Public power utilities across the U.S. celebrate Public Power Week the first full week of October every year to help customers and stakeholders understand how they can better engage with their community-owned utility and benefit from all its offerings.
Reliability
Florida-based public power utility OUC has once again delivered the highest electric reliability in the state, according to 2024 data submitted to the Florida Public Service Commission by investor-owned utilities.
Reliability
The Imperial Irrigation District Board of Directors recently heard an update on the region’s evolving energy landscape — including infrastructure projects and governance.