Customer Service
College Station Utilities, which serves College Station community members, has seen higher customer satisfaction since implementing text messaging. Customers benefit from the utility’s communication about outages, both planned and unplanned, through TextPower, an ARCOS company that provides mission-critical communications via text.
Disaster Response and Mutual Aid
The FEMA Review Council held its second public meeting on July 9.
Generation
New Jersey Governor Phil Murphy on July 9 signed into law legislation that will help determine the impact data centers have on electric usage and consumer costs. The law directs the New Jersey Board of Public Utilities to conduct a study on the effects these centers have on utility use and ratepayer
Reliability
With hurricane season for 2025 underway, Connecticut public power utility Norwich Public Utilities on July 7 said it has completed extensive efforts to prepare for severe weather that could impact utility services for its customers in the weeks and months ahead.
Generation
Technology group Wärtsilä will supply 282 megawatts of flexible engines to operate a new data center project in Ohio.
Reliability
As part of ongoing efforts to transform and modernize Puerto Rico’s electric system, LUMA on July 15 said it has integrated advanced LiDAR (Light Detection and Ranging) technology into its aviation and ground patrol operations.
Reliability
Washington State’s Snohomish County recently detailed projects its crews and staff will be working on this summer to make important system reliability improvements as well as perform preventative maintenance.
Bills and Rates
Texas public power utility CPS Energy continues expanding its customer payment options with the launch of Pay-by-Text, a convenient new way for customers to pay their energy bills directly through a text message, it said this month.
Bonds and Financing
Another year, another clean Grays Harbor PUD financial report from the Office of the Washington State Auditor, the Washington State PUD reported in late June.
Disaster Response and Mutual Aid
A bipartisan group of 150 members of Congress recently introduced House Resolution 575 to designate July 10 as Journeyman Lineworkers Recognition Day.