Customer Service
Winning a big business deal is like hitting a home run — exciting, but rare. For utilities that focus on maintaining relationships with key accounts, the winning strategy is to keep these connections strong using both traditional and new approaches. Utilities’ efforts to retain these top accounts
Community Engagement
When I arrived at the Association as its general counsel in 2004, our board chair was Jan Schori, general manager of the Sacramento Municipal Utility District. She was truly inspiring for me—a woman CEO at a large public power utility, very smart and able, but not afraid to poke fun at herself
Electric Vehicles
The transportation sector, specifically electric vehicles, is a whole new world for utilities. Indeed, EVs are a whole new world for everyone. In theory, EV charging offers opportunity for public power utilities. As electricity sales otherwise flatten, EVs create new demand. As public power
Distributed Energy Resources
As more people invest in onsite generation, such as rooftop solar panels, home battery storage, electric vehicles, and other technologies, the nation's electric grid and electric utilities have an important...
Disaster Response and Mutual Aid
This guidebook is to help public power utilities, joint action agencies, state associations, and other industry representatives in the development or continuous improvement of emergency preparedness programs and all-hazards planning...

Public power utilities can receive funding and support to implement technology to improve their cybersecurity stance. The Cybersecurity Technology Assistance Program helps public power utilities to find a cybersecurity technology solution, match utilities with providers, and provide partial funding to deploy the technology. The program is administered through the American Public Power Association in cooperation with the U.S. Department of Energy.

Customer Service
A look at how journalism has changed in recent years - to be even more fast-paced and dynamic - and how this change affects how utilities should interact with the...
Generation
An analysis of the types of financial arrangements behind new electric generation capacity that completed construction and came online in 2018 and 2019. While there are extensive data available on...