Powering Strong Communities

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Customer Service
Utilizing omnichannel communication systems can help ensure customers stay in the know and also help utilities respond to the many outage-related calls and emails from customers. When Hurricane Florence hit in September 2018, wreaking damage in the Carolinas, Duke Energy sent customers over 7 million messages enabled by Message Broadcast.
Reliability
The Tennessee Valley Authority announced on June 13 that it has partnered with 15 local power companies to seek two grants, totaling $350 million, from the U.S. Department of Energy's Grid Resilience and Innovation Partnerships Program to fund 141 energy security projects.
Generation
The city of Oberlin, Kansas, officially produced electricity May 21 with two new C175 Cat generators.
Transmission
ISO New England, in collaboration with the New England Participating Transmission Owners and the New England Power Pool, recently proposed changes to how resources connect to the regional power system.
Bills and Rates
The Santee Cooper Board of Directors on June 10 received proposed rate changes and approved a months-long public comment process so customers can review and provide input on those proposed changes.
Generation
Google has launched a new partnership with Nevada investor-owned utility NV Energy that includes a new clean transition rate, also referred to as a “Clean Transition Tariff.”
Electric Vehicles
A recently released report will help inform the development of Seattle City Light’s charging infrastructure strategy as it plans for medium- and heavy-duty vehicle electrification in the future.
Community Engagement
Roughly three-quarters of small and medium-sized businesses in the United States are interested in participating in a demand response program (73 percent) or electrifying currently non-electric business operations (74 percent), according to a new survey from the Smart Energy Consumer Collaborative, a nonprofit organization that studies consumer and small business trends in the energy transition.
Distributed Energy Resources
Massachusetts public power utility Shrewsbury Electric & Cable Operations recently welcomed a group of Khatadin sheep back to its solar array at a landfill in Shrewsbury, Mass.
Generation
The U.S. Department of Energy on June 17 issued a notice of intent to fund up to $900 million to support the initial U.S. deployments of small modular reactor technologies.