Generation

TVA Files Notice of Intent at NRC to Submit Small Modular Reactor Construction Permit Application

The Tennessee Valley Authority on April 17 submitted a Notification of Intent to the Nuclear Regulatory Commission that it plans to submit a Construction Permit Application tied to plans to construct a small modular reactor at TVA’s Clinch River Nuclear Site in Oak Ridge, Tennessee.
Generation

Report on Advanced Nuclear Power Feasibility Delivered to Florida Governor, Legislature

Commissioners with the Florida Public Service Commission in late March approved the Advanced Nuclear Power Feasibility Report containing findings and recommendations for potential legislative or administrative actions to enhance use of advanced nuclear technologies.

This is our story of enhancing customer journeys for a leading energy retailer in the UK by streamlining operations, improving customer engagement and optimizing workforce management through process re-engineering, analytics and smart automation.

As we know - Managing customer interactions effectively is critical, especially in the competitive and highly regulated energy and utilities sector. In the UK, energy firms face ongoing fuel stress and a shift toward sustainable, affordable solutions. Complex queries, high complaint volumes and lengthy processes often lead to operational inefficiencies, affecting customer satisfaction and regulatory compliance.

By leveraging process improvements, smart automation and analytics, companies can overcome these issues to enhance customer engagement, reduce Turnaround Times (TAT) and drive better business outcomes

The challenge for out client was - Optimizing customer engagement and operational efficiency amid increasing business demands. As the company grew with multiple Lines of Business (LoB) and communication channels, it recognized the need to transform critical customer service areas to enhance satisfaction, streamline operations and ensure regulatory compliance.

Read the full white paper here.

Distributed Energy Resources

CPS Energy Expands Existing PPA, Adds 159.2 MW of Wind Energy

Texas public power utility CPS Energy has expanded its existing Power Purchase Agreement with Avangrid by adding an additional 159.2 megawatts of wind energy from the Peñascal wind farm in Kenedy County, Texas.
Reliability

BPA Energizes New High-Voltage Substation in Oregon 

The Bonneville Power Administration has energized a new high-voltage substation in north-central Oregon to meet increasing demands for electricity and support the interconnection of new generating resources in the Pacific Northwest, it said on April 17.
Reliability

Grand Haven Board of Light & Power Starts Power Line Undergrounding Project

Michigan public power utility Grand Haven Board of Light & Power has begun the undergrounding of electrical lines in downtown Grand Haven.
Generation

EIA Sees Energy Consumption Decreasing in Next Several Years

U.S. energy consumption decreases in the next several years before increasing again in the early 2040s through 2050, according to the U.S. Energy Information Administration’s recently published Annual Energy Outlook 2025 (AEO2025).

APPA’s DEED Program Approves Funding for Grants and Scholarships

The American Public Power Association’s Demonstration of Energy & Efficiency Developments program recently approved funding for various grants and scholarships.
Distributed Energy Resources

NYPA, City of Albany to Co-Develop 1.5 MW Solar Project on Landfill

New York Gov. Kathy Hochul on April 17 announced that the New York Power Authority and the City of Albany, N.Y., will co-develop a new 1.5-megawatt solar energy project at the capped North Albany/Shaker Park landfill.
Electricity Markets

New England Grid Operator Details Plans for Estimated $421 Million in Grid Investments

An estimated $421 million in power transmission reliability investments are on the horizon through 2028, according to the latest update of ISO New England’s Regional System Plan Project List.