Bills and Rates
From offering multiple and accessible payment options to automating call management, managing prepaid customers takes much planning. While prepaid customers are a challenge and costly to manage, understanding their profile...
Security
Struggling to find trained cybersecurity personnel? Find help — refer to our Managed Cybersecurity Service Providers for Electric Utilities guide. Due diligence is advised as you apply this report to...
Safety
Success, in many aspects, is a result of repetition and consistency. Take fitness for example. After going on a monthly run, you may be out of breath, worn out, and...
Distributed Energy Resources
Distributed energy resources including energy storage, microgrids, and electric vehicles, increasingly impact load management, electric rates, and customer interaction with the electric utility. States have introduced legislation concerning DER, particularly...
Security
Every day brings new reports of cybersecurity attacks on computer networks. As part of a U.S. Department of Energy cooperative agreement, the American Public Power Association initiated a series of...
Safety
The American Public Power Association (APPA) and the Safety Manual Revision Task Force (SMRT) welcome your feedback in development of the 18th edition of the APPA Safety Manual. If you...
Safety
OSHA’s new licensing requirements for the most part exempt utility workers operating digger derricks, yet utilities may want to review the rules to ensure compliance with the law and to...
Electricity Markets
Exelon affiliate Exelon Generation Texas Power, which owns and operates nearly 3,500 MW of gas-fired power plants in Texas, filed for Chapter 11 bankruptcy protection on Nov. 7 for ExGen Texas Power Holdings and ExGen Texas Power.