Customer Service
Customers think about their utility more when the power is off than when it is on. When the lights go out, they’re on their phones, scrambling to know what’s happening. In this narrow window of time, utilities have the best chance to impress or frustrate their customers. Communications are put to
Bills and Rates
Community Engagement
The public power business model — also known as municipal ownership — is an American tradition rooted in community. In place since the 1880s, the model is simple: distribute electricity...
Security
Sharing threat information among public power utilities is critical to preventing cyber attacks. To facilitate this communication, public power utilities need to establish information sharing agreements to confidentially share security...
Generation
The New York State Energy Research and Development Authority has awarded $1.4 billion for 26 new large-scale renewable energy projects resulting from a request for proposals issued in June 2017. New York Gov. Andrew Cuomo in June 2017 unveiled details of an initiative under which New York state will
Community Engagement