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Community engagement can be one of your biggest reputation builders — but only if attending community events and ongoing outreach efforts match your team’s time, budget, and capacity with measurable impact. Review ready-to-use ways to measure success, discuss how to identify the right topics to...

Explore how CPS Energy modernized its customer experience strategic indicators and learn about the utility’s journey to identify the true drivers of customer trust, as well as how to translate those insights into measurable improvements.

Last October, 11 public power utilities launched SmartHours, a program Vermont Public Power Supply Authority built with Bellawatt that gives customers an hourly price for home EV charging – letting EV drivers see tomorrow’s prices, manage their charging, and save. A year in, enrollment is modest...

This session explores the evolving, two-way relationship between utilities and data centers, including a case study from Grand River Dam Authority about how they changed their approach to source the next phase of their growth. The panel discussion will highlight how both partners work together to...

As customer expectations rise and utility call centers face increasing volume, artificial intelligence offers a practical path to faster, more accurate service. Get a peek into how public power utilities around the U.S. are leveraging AI-powered tools for functions including call routing, automated...

Welcome CEO Address Recognition of Conference Planning Officers Disruptive Tech: The Unrecognizable New World of Tech and Culture AI, blockchain, self-driving cars, wearable tech, Internet of Things, delivery drones, the quantified self, augmented reality, Alexa/Siri/Google Home: the tech of our...