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Utilities face several challenges as they address an increasing number of outages. About 83% of major U.S. power outages between 2000 and 2021 were driven by weather-related events, according to Climate Central. As customers grapple with these rising power interruptions, 65% report that they’re frustrated with utilities’ impersonal communications. However, utilities can now address this communications challenge by taking advantage of AI. Rather than simply reacting to outages as they happen, power providers can embrace intelligent, customized, and proactive messaging that humanizes these crises for their customers.
Tennessee public power utility Nashville Electric Service has earned a Top Performer designation by the Tennessee Valley Authority for achievements in a number of TVA EnergyRight energy program categories.
Despite continued uncertainty surrounding National Electric Vehicle Infrastructure funding, the electric vehicle public charging industry is showing strong signs of resilience and progress, according to the J.D. Power 2025 U.S. Electric Vehicle Experience (EVX) Public Charging Study released Aug. 13.
Researchers at the Department of Energy’s Oak Ridge National Laboratory are breaking technical barriers with faster circuit breakers to enable and protect the modern electric grid, ORNL recently reported.
The Center for Energy Workforce Development (CEWD) and the National Center for Construction Education and Research (NCCER) on Aug. 12 announced a strategic curriculum-focused partnership to address workforce development needs in the energy sector.
Arizona public power utility Salt River Project recently donated 175 life jackets to the Maricopa County Sheriff’s Office Lake Patrol for distribution across the county’s five lakes.
Minnesota public power utility Rochester Public Utilities, with full support from the RPU Board, has engaged GreatBlue Research to conduct a customer survey aimed at guiding key decisions that will shape the future of local utility services.
Hope Utilities on Aug. 14 announced an agreement to construct a natural gas pipeline to supply a fuel cell project being developed by American Electric Power to power a data center in central Ohio.