It’s hard to believe that 15,000 families in the Navajo Nation still have no electricity. However, between March and May 2019, more than 200 families experienced something most people in the rest of the U.S. probably don’t remember — watching the lights in their home come on for the first time at

Despite overbooked flights with undersized seats and frequent delays, the airline industry earns higher customer satisfaction scores than the utilities sector in the American Customer Satisfaction Index. Still, the electric industry has its share of high-flyers that are leading the way in exceeding