person using cell phone to text
Customer Service
Five years ago, Imperial Irrigation District (IID) relied primarily on social media to communicate outage information—without a way to reach customers directly. All that changed in 2021 when IID tapped Arcos TextPower, implementing the messaging system in two phases, said Nadir Bahar, information technology systems analyst at IID.
Transmission towers
Electricity Markets
The Southwest Power Pool, responsible for coordinating electric reliability in a 17-state area in the central and western United States, projects the availability of enough generation to meet growing energy needs this summer.
power plant
Generation
In the latest example of KPP Energy’s efforts to strengthen electric reliability for its member communities, the Board of Directors for the Kansas joint action agency in April approved Mulvane, Ellinwood and Greensburg as host communities for new generating units.
power lines
Electricity Markets
ISO New England continues to expand its ability to forecast the growth and impact of “behind-the-meter” resources, including solar panels and batteries.