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Customer Service
For water and electric utilities, it is critical to communicate with customers about potential leaks, rate changes and outages. Speed and clarity are essential to ensuring water is not wasted and customers know about outages. This boosts customer satisfaction.
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Reliability
U.S. Secretary of Energy Chris Wright issued an emergency order that directs the Midcontinent Independent System Operator (MISO), in coordination with Consumers Energy, to ensure that the J.H. Campbell coal-fired power plant in West Olive, Michigan remains available for operation.
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Reliability
On October 20, Washington State’s Mason County PUD 3 and partners from multiple agencies across Mason County, Washington State, gathered at the Belfair substation to celebrate completion of upgrades in the substation and the construction of a new switching station.
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Reliability
The American Public Power Association on Nov. 17 submitted a letter to the House Energy & Commerce Committee opposing H.R. 278, the BROADBAND Leadership Act, introduced by Representative Morgan Griffith (R-VA).
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Electricity Markets
The Bonneville Power Administration shared its end-of-year financial performance results for fiscal year 2025 at its Nov. 13 Quarterly Business Review. In FY 2025, BPA successfully achieved all its financial targets, demonstrating a strong financial position even amid a dry year that challenged our financial risk mechanisms.
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Distributed Energy Resources
Texas public power utility CPS Energy has issued a Request for Proposal to acquire up to 600 megawatts of additional solar energy through one or more Power Purchase Agreements.