For water and electric utilities, it is critical to communicate with customers about potential leaks, rate changes and outages. Speed and clarity are essential to ensuring water is not wasted and customers know about outages. This boosts customer satisfaction. The use of texting by the City of Bryan, Texas, and Bryan Texas Utilities has yielded a wide range of benefits.

Speaking at a Federal Energy Regulatory Commission technical conference on Oct. 21, Northern California Power Agency General Manager Randy Howard said that the electric utility industry has been working collaboratively when it comes to wildfire mitigation efforts.

Energy Northwest on Oct. 23 announce that it is in negotiations with Cascade Nuclear Partners, an equal joint venture comprised of Kiewit Nuclear Solutions Co., Black & Veatch and Aecon, to collaboratively complete the planning, design, and construction of the first four of 12 Xe-100 SMRs under a progressive design-build model.

How Sacramento Municipal Utility District has been implementing AI to advance both its customer service and internal business management.

The Virgin Islands Water and Power Authority Governing Board unanimously approved several infrastructure initiatives aimed at improving reliability, resilience, and efficiency across the Territory’s power system.

Washington State’s Snohomish County PUD received the Outstanding Stewards of America’s Waters (OSAW) Award for Operational Excellence at the Clean Currents Conference in Pittsburgh this month.