Customer Service
For water and electric utilities, it is critical to communicate with customers about potential leaks, rate changes and outages. Speed and clarity are essential to ensuring water is not wasted and customers know about outages. This boosts customer satisfaction. The use of texting by the City of Bryan, Texas, and Bryan Texas Utilities has yielded a wide range of benefits.
Reliability
A project involving the American Public Power Association, a group of APPA members and the Argonne National Laboratory focused on wildfire risk mitigation has resulted in new resources that can be utilized by the public power community.
Generation
With the right strategies, data centers can transition from being passive loads to dynamic resources that actively support the grid, a recent GridBeyond white paper says.
Workforce
New York Governor Kathy Hochul recently announced $16 million in state funds to support the development of New York’s clean energy workforce.
Security
How the dynamic time upon public power requires utilities and APPA to meet rising standards for grid safety and security.
Generation
City Utilities of Springfield – a Missouri public power utility – on Sept. 30 broke ground on a major project to meet the growing need for electricity. Construction has begun on three new natural gas turbines at McCartney Generating Station, which will provide 150 megawatts of locally generated power for the community.