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Customer Service
Missouri River Energy Services recently provided details on a Residential Customer Satisfaction Study conducted during the fall of 2025. MRES partnered with GreatBlue Research to conduct the study.
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Reliability
The City of Augusta, Kansas, executed a planned outage to address identified disconnect switches needing replacement, KPP Energy reported in the March 2026 issue of its Lightning Round newsletter.
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Disaster Response and Mutual Aid
JEA hosted a two-day joint security and environmental oil spill training response exercise in conjunction with local, state and federal agencies on April 7-8.
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Disaster Response and Mutual Aid
The Virgin Islands Water and Power Authority on April 13 announced the safe return of its second restoration crew, which arrived back to the Territory April 12 after spending several weeks in Jamaica supporting recovery efforts in the aftermath of Hurricane Melissa, one of the strongest ever recorded storms in the Atlantic.
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Customer Service
Five years ago, Imperial Irrigation District (IID) relied primarily on social media to communicate outage information—without a way to reach customers directly.
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Minnesota public power utility Owatonna Public Utilities on April 13 announced the passing of its General Manager Roger Warehime, who served the utility for over two decades, joining OPU in 2004 and serving as General Manager since December 2018.