Customer Service

College Station Utilities Increases Customer Satisfaction and Trust by Texting About Outages

College Station Utilities, which serves College Station community members, has seen higher customer satisfaction since implementing text messaging.
Generation

Vertiv, Caterpillar Announce Energy Optimization Collaboration to Expand End-to-End Power and Cooling Offerings for AI Data Centers

Vertiv and Caterpillar Inc. on Nov. 18 announced the signing of a strategic undertaking to collaborate on advanced energy optimization solutions for data centers.

Exercise Hosted by Snohomish County PUD Examines Response to Cyber Security Incident that has Grid Impacts

Washington State’s Snohomish County PUD this month hosted the Safe Haven Exercise -– a tabletop exercise that was focused on the response to a cyber security incident that leads to physical impacts to critical electric infrastructure.

$5.3 Billion in Community Benefit Generated by EPB’s Automated Electric Grid and Fiber Optic Network since 2010

EPB’s fiber optic network and automated electric grid have generated $5.3 billion in community benefit since their launch in 2010, according to a peer-reviewed economic impact study conducted by the University of Tennessee at Chattanooga (UTC), the Tennessee public power utility reported on Nov. 21.
Workforce

Carlos Woody Named Chief Legal Officer of OUC

Carlos Woody has been appointed as Chief Legal Officer for the Orlando Utilities Commission, where he will oversee all legal affairs.
Bills and Rates

Long-Term Natural Gas Agreement Will Save Millions of Dollars for Customers of Colorado Springs Utilities

Colorado Springs Utilities has secured a long-term deal that will save its customers millions of dollars on natural gas over the next 30 years, it recently reported.