Customer Service
For water and electric utilities, it is critical to communicate with customers about potential leaks, rate changes and outages. Speed and clarity are essential to ensuring water is not wasted and customers know about outages. This boosts customer satisfaction.
Community Engagement
The following is a transcript of the Oct. 20, 2025, episode of Public Power Now. Learn more about subscribing to Public Power Now at Publicpower.org/Podcasts. Some quotes may have been edited for clarity. Paul Ciampoli Welcome to the latest episode of Public Power Now. I'm Paul Ciampoli, APPA’s news
Reliability
Prompted by the National Weather Service Red Flag Warning for Travis County, Texas, on Sunday and increased wildfire risk to the area, Texas public power utility Austin Energy is using extra safety precautions to protect the community by activating its enhanced powerline safety settings.
Reliability
The following is a transcript of the Nov. 3, 2025, episode of Public Power Now. Learn more about subscribing to Public Power Now at Publicpower.org/Podcasts. Some quotes may have been edited for clarity. Paul Ciampoli Welcome to the latest episode of Public Power Now. I'm Paul Ciampoli, APPA's News
Generation
The Tennessee Valley Authority is accelerating America’s energy dominance through investments in advanced nuclear, grid modernization, and strategic partnerships to position the Tennessee Valley, and the nation, to lead the global energy race, it said on Nov. 6.
Bills and Rates
Grays Harbor PUD’s proposed 2026 budget includes $122.8 million in expenses, with $61.5 million allocated for power purchases and $16.2 million set aside for capital projects.