Leadership that Creates the Culture Your Utility Needs
Public power leaders must adapt to stay competitive and relevant in a quickly evolving industry. Explore what it means to lead in this era of transformation, and how to shift your mindset and utility culture to a customer-centric approach that anticipates needs and delivers exceptional experiences.
Emergency Management and Mutual Aid: New Practices & Policies
Long before a disaster strikes, everyone involved in emergency response and recovery in a community should be prepared with an understanding of what to do, how to access resources, and have established relationships for smooth coordination. Explore the latest practices in emergency operations planning, including how utilities are incorporating new technologies, what makes for effective drills and exercises, and get a refresher on when and how to leverage the Mutual Aid Network. Discuss strategies for handling media inquiries during crises, lessons from recent events like California’s wildfires and windstorms, and weighing options for insurance. Learn how policy reforms are affecting disaster recovery and resilience, including how FEMA support is evolving.