people
Customer Service
Fifteen public power utilities have been recognized by the American Public Power Association (APPA) with 2025 Public Power Customer Satisfaction Awards for providing excellent service to their communities, while fourteen public power utilities have earned a Smart Energy Provider (SEP) designation from APPA.
Thirty-three individuals have completed the APPA Academy’s Key Accounts Certificate Program in the past year. The graduates were honored during APPA’s annual Customer Connections Conference in Salt Lake City, Utah...
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Customer Service
College Station Utilities, which serves College Station community members, has seen higher customer satisfaction since implementing text messaging.

Leveraging Power and Natural Gas Prepays

Gain insight into power prepays, including what they can encompass, when you should consider them, and what else to know to take full advantage of these opportunities for your members.