Welcome Teresa Broyles-Aplin, President and CEO, Nashville Electric Service CEO Address Scott Corwin, President and CEO, American Public Power Association Honoring Our Colleagues: Smart Energy Providers and Public Power Customer Satisfaction Awards Applaud excellence in energy efficiency and...

Welcome Board Chair Address Honoring Our Colleagues: Key Account and Advanced Key Account Certificate Program Graduates Congratulate the newest graduates from the APPA Academy's Key Accounts and Advanced Key Accounts Certificate Programs. The Customer Conversation: Tips from the Front Lines How do...

Honoring Our Colleagues: Excellence in Public Power Communications Celebrate winners of the Excellence in Public Power Communications awards, including the audience choice video award. Breaking Through: My Journey to Becoming the First Female NFL Official Sarah Thomas is a woman of many firsts—she...

Learn what experienced key accounts representatives are doing to navigate common challenges in today’s evolving landscape. Hear which strategies have driven success in their utilities, and gain candid lessons and practical insights into what’s worked, what hasn’t, and what makes sense for your key...

Dissect why key account programs often fail, highlighting common issues related to strategy, clarity, prioritization, relationships, and follow-through. Get practical guidance and tools to help you strengthen your approach, operate your program more strategically, and build stronger, more effective...