Does Your Leadership Drive a Culture of Safety and Commitment?

It’s long been said that people don’t leave bad jobs, they leave bad managers. Get inspired to transform your leadership style to support the utility culture you want to see. Share experiences for how to effectively move safety from a “program” to a culture of caring, blending both physical and psychological safety. Discuss how leadership can demonstrate commitment, set expectations, build trust, and create a culture of accountability.

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CEU
1.25
PDH
1.5
CPE
Breakout
Michael Mangan
Mike Mangan
Vice President and Executive Consultant | Krause Bell Group
Electricity Markets

Energy New England Announces Partnerships with Littleton Water and Light, Midcoast Regional Redevelopment Authority

Energy New England (ENE) on Dec. 1 announced new partnerships with Littleton Water and Light Department in New Hampshire and the Midcoast Regional Redevelopment Authority (MRRA) in Maine.
Customer Service

Efficiency, Customer Satisfaction Increases with Texting

For water and electric utilities, it is critical to communicate with customers about potential leaks, rate changes and outages. Speed and clarity are essential to ensuring water is not wasted and customers know about outages. This boosts customer satisfaction.
Bills and Rates

HHS Releases $3.7 Billion in LIHEAP Funding to States

The U.S. Department of Health and Human Services’ Administration for Children and Families in late November released approximately $3.6 billion in regular block grant funding and an additional $100 million in supplemental Infrastructure Investment and Jobs Act funding to states for Low Income Home Energy Assistance Program (LIHEAP) implementation.
Generation

Lawmakers Send Letter to House Leaders Encouraging Action on Hydropower Licensing Reform Legislation

Senator Steve Daines (R-MT) and Representative Dan Newhouse (R-WA) recently sent a letter to Speaker of the House Mike Johnson (R-LA) and House Majority Leader Steve Scalise (R-LA) urging House leaders and the House Energy & Commerce Committee to allow the Senate-passed S. 1020 to proceed on the House suspension calendar as soon as possible.
Generation

Midcontinent ISO Announces Second Cycle of Projects Under Expedited Resource Addition Study Process

The Midcontinent ISO announced the second cycle of projects to be evaluated under its Expedited Resource Addition Study (ERAS) process, “reinforcing its commitment to accelerating the addition of critical generation resources across the region,” it said on Dec. 1.