Customer Service
Fifteen public power utilities have been recognized by the American Public Power Association (APPA) with 2025 Public Power Customer Satisfaction Awards for providing excellent service to their communities, while fourteen public power utilities have earned a Smart Energy Provider (SEP) designation from APPA.
Thirty-three individuals have completed the APPA Academy’s Key Accounts Certificate Program in the past year. The graduates were honored during APPA’s annual Customer Connections Conference in Salt Lake City, Utah...
Customer Service
College Station Utilities, which serves College Station community members, has seen higher customer satisfaction since implementing text messaging.

Leveraging Power and Natural Gas Prepays

Gain insight into power prepays, including what they can encompass, when you should consider them, and what else to know to take full advantage of these opportunities for your members. 

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CEU
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CPE
Fred D. Clark Headshot
Fred Clark
President/CEO | Energy Southeast
Michael Gehring
Michael Gehring
Director of Portfolio Management | The Energy Authority
Chris Lover Headshot
Chris Lover
Managing Director | PFM Financial Advisors LLC
Joseph Natoli
Managing Director, Global Banking & Markets, Investment Banking | Goldman Sachs & Co. LLC

Transmission Outlook in the Face of Demand Growth, Reliability Concerns, & Wind/Solar Adds

Generating assets aren’t the only thing being built — there are also numerous transmission projects in the works. Take a look at the outlook for these projects both across the country and in each region, including the expected economic impact for JAAs, utilities, and individual customers. Review what will be built and how transmission costs are expected to change.

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CEU
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Mason Baker
Mason Baker
Chief Executive Officer | Utah Associated Municipal Power Systems
Mike Peters
Mike Peters
President & CEO | WPPI Energy
Matt Valle
President | NextEra Energy Transmission