Design effective safety training programs, including how to use the R.E.A.C.H. mode to strengthen engagement and reduce training gaps across the multigenerational workforce.
How and when to use three-part communication (whether in the field or control room) to improve safety and reliability and to support consistent, error-free coordination.
How to properly select, inspect, and use PPE to stay safe on the job.
How to assess different traffic patterns, select the correct work zone configuration, and apply best practices to maintain safety for workers, motorists, and pedestrians while performing tasks in different roadway environments.
Prepare to interact with customers during challenging or emotionally charged situations, including how to recognize escalating behavior, remain calm under pressure, and safely defuse tension.
person using cell phone to text
Customer Service
Five years ago, Imperial Irrigation District (IID) relied primarily on social media to communicate outage information—without a way to reach customers directly. All that changed in 2021 when IID tapped Arcos TextPower, implementing the messaging system in two phases.
transmission lines
Transmission
The California Independent System Operator Board of Governors recently approved the ISO’s 2025-2026 Transmission Plan, recommending 38 infrastructure projects to accommodate rising electricity demand and support the state’s energy goals.
transmission lines
Environment
Burlington, Vermont, Mayor Emma Mulvaney-Stanak and Burlington Electric Department recently shared Burlington’s Net Zero Energy (NZE) Roadmap update for 2025.
transmission towers
Transmission
California public power utility Silicon Valley Power recently joined regional partners in Fremont, Calif., to officially break ground on the Power the South Bay project, a major transmission infrastructure investment.
transmission lines
Generation
Lora Anguay, Chief Energy Resources Officer at California public power utility SMUD, on May 19 detailed for an audience of energy officials how the utility has proactively prepared to meet the arrival of large loads in its service area.