Customer Service
College Station Utilities, which serves College Station community members, has seen higher customer satisfaction since implementing text messaging. Customers benefit from the utility’s communication about outages, both planned and unplanned, through TextPower, an ARCOS company that provides mission-critical communications via text.
Electricity Markets
Hitachi and Southwest Power Pool on June 5 announced a strategic partnership that they said will produce an integrated artificial intelligence-based solution that accelerates generator interconnection by reducing study analysis times by 80% while also informing faster, higher-quality decision-making by generator interconnection customers.
Electricity Markets
Data center load growth is the primary reason for recent and expected capacity market conditions in the PJM Interconnection, including total forecast load growth, the tight supply and demand balance, and high prices, PJM’s market monitor said in a recent report.
Security and Resilience (Cyber and Physical)
Actionable checklists and guidance to enhance your utility’s physical security
Workforce
Public power officials on June 9 discussed how public power utilities can build pipelines for local talent and raise awareness of the variety of jobs within the utility sector.
Community Engagement
Twenty-four individuals and nine utilities on June 10 were recognized for service to the American Public Power Association and the public power industry during APPA’s National Conference in New Orleans, La.
New Orleans, Louisiana, June 10, 2025 — Twenty-four individuals and nine utilities were recognized for service to the American Public Power Association and the public power industry during APPA’s National...
Electricity Markets
In a first-time joint exercise aimed for summer readiness, PJM and the New York Independent System Operator (NYISO) completed their first coordinated high-load simulator drill on May 20.
Workforce
The Jacksonville, Fla., City Council recently honored JEA lineworkers for earning top honors at APPA's 2025 Public Power Lineworkers Rodeo.
Reliability
Kentucky Gov. Andy Beshear on June 5 announced more than $6 million in grants for public power utilities to improve the dependability of the electric grid and keep the lights on during disruptive events such as extreme weather, wildfire or natural disasters.