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This is our story of deploying a proprietary tool – harnessing automation, analytics and cross-training – to empower the Finance and Accounting (F&A) department of a global energy and gas provider. Through this transformation, we re-defined the Accounts Payable (AP) function by enhancing resource allocation, stakeholder communication and overall operational efficiency.
As we know – Across industries, the F&A function thrives on accuracy and timely execution. Efficient vendor management, including swift invoice processing and responsive query handling, is critical to sustaining strong relationships and a healthy cash flow.
Given the complexities of modern F&A operations, AP teams need streamlined processes, strategic resource allocation and effective communication channels to operate smoothly. Digital tools that provide real-time tracking and cost-effective automation are essential to eliminate bottlenecks and increase productivity.
The challenge for our client was – Optimizing resource utilization and stakeholder communications to support expanding operations. As part of a growing organization, the client's F&A function needed to overcome operational hurdles impacting efficiency, response times and vendor relations.
This is our story of deploying a Software-as-a-Service (SaaS) platform, integrating an Artificial Intelligence (AI) powered training simulator with a Learning Management System (LMS), to train customer service agents for a leading UK-based utility provider. This significantly enhanced productivity and customer satisfaction.
As we know – The UK energy sector is facing volatility amid economic and geopolitical uncertainties, profoundly impacting both utility providers and customers. Providers are experiencing increased inquiries owing to rising consumer debt and smart metering deployments. Dissatisfaction with the call outcomes is leading to higher consumer churn.
Companies are therefore paying close attention to developing and delivering skilled and effective customer care. AI-powered solutions that simulate real-world scenarios are being leveraged to boost learning and equip agents for live customer interactions and improved outcomes
The challenge for our client, a UK-based utility provider, was – Enhancing customer service and upskilling new hires and existing personnel.