Generation

Report on Advanced Nuclear Power Feasibility Delivered to Florida Governor, Legislature

Commissioners with the Florida Public Service Commission in late March approved the Advanced Nuclear Power Feasibility Report containing findings and recommendations for potential legislative or administrative actions to enhance use of advanced nuclear technologies.
Reliability

FERC, NERC Issue Report on System Performance During January 2025 Arctic Weather

The Federal Energy Regulatory Commission, the North American Electric Reliability Corporation and NERC’s Regional Entities said on April 17 that the country’s bulk power system performed well during successive cold weather events in January 2025, without major issues in either the natural gas or electric systems.
Distributed Energy Resources

CPS Energy Expands Existing PPA, Adds 159.2 MW of Wind Energy

Texas public power utility CPS Energy has expanded its existing Power Purchase Agreement with Avangrid by adding an additional 159.2 megawatts of wind energy from the Peñascal wind farm in Kenedy County, Texas.
Generation

TVA Files Notice of Intent at NRC to Submit Small Modular Reactor Construction Permit Application

The Tennessee Valley Authority on April 17 submitted a Notification of Intent to the Nuclear Regulatory Commission that it plans to submit a Construction Permit Application tied to plans to construct a small modular reactor at TVA’s Clinch River Nuclear Site in Oak Ridge, Tennessee.
Distributed Energy Resources

Department of the Interior Directs Halt to Construction Activities on N.Y. Offshore Wind Project

The U.S. Department of the Interior has directed the U.S. Bureau of Energy Management to immediately halt all construction activities on Empire Wind I Project, a New York State offshore wind project. In an April 16 post on X, Interior Secretary Doug Burgum said the halt to all construction
WNS North America, Inc.

This is our story of enhancing customer journeys for a leading energy retailer in the UK by streamlining operations, improving customer engagement and optimizing workforce management through process re-engineering, analytics and smart automation.

As we know - Managing customer interactions effectively is critical, especially in the competitive and highly regulated energy and utilities sector. In the UK, energy firms face ongoing fuel stress and a shift toward sustainable, affordable solutions. Complex queries, high complaint volumes and lengthy processes often lead to operational inefficiencies, affecting customer satisfaction and regulatory compliance.

By leveraging process improvements, smart automation and analytics, companies can overcome these issues to enhance customer engagement, reduce Turnaround Times (TAT) and drive better business outcomes

The challenge for out client was - Optimizing customer engagement and operational efficiency amid increasing business demands. As the company grew with multiple Lines of Business (LoB) and communication channels, it recognized the need to transform critical customer service areas to enhance satisfaction, streamline operations and ensure regulatory compliance.

Read the full white paper here.

Distributed Energy Resources

NYPA, City of Albany to Co-Develop 1.5 MW Solar Project on Landfill

New York Gov. Kathy Hochul on April 17 announced that the New York Power Authority and the City of Albany, N.Y., will co-develop a new 1.5-megawatt solar energy project at the capped North Albany/Shaker Park landfill.
Reliability

BPA Energizes New High-Voltage Substation in Oregon 

The Bonneville Power Administration has energized a new high-voltage substation in north-central Oregon to meet increasing demands for electricity and support the interconnection of new generating resources in the Pacific Northwest, it said on April 17.

APPA’s DEED Program Approves Funding for Grants and Scholarships

The American Public Power Association’s Demonstration of Energy & Efficiency Developments program recently approved funding for various grants and scholarships.
Reliability

Grand Haven Board of Light & Power Starts Power Line Undergrounding Project

Michigan public power utility Grand Haven Board of Light & Power has begun the undergrounding of electrical lines in downtown Grand Haven.