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Power outages, wildfires, rooftop solar systems, and demand response programs create a need for utilities to communicate with customers quickly and clearly. Utilizing omnichannel communication systems can help ensure customers stay in the know and also help utilities respond to the many outage-related calls and emails from customers.

The U.S. Department of Energy and the U.S. Department of Health and Human Services have launched the pilot of a tool that connects families to solar energy through HHS’s Low-Income Home Energy Assistance Program.

Customers seeking new or upgraded electrical services from the Imperial Irrigation District’s Energy Department are now able to complete and submit applications and follow the status of their projects over IID’s new online Customer Project Application Portal, the California public power utility recently announced.

The Department of Energy this week the released the latest iteration in a series of reports on the potential of next generation geothermal energy.

Google, Microsoft and Nucor Corp., a steel and steel products producer, on March 19 announced that they will work together “across the electricity ecosystem to develop new business models and aggregate their demand for advanced clean electricity technologies.”

After a decade of service, Tom Falcone will step down from his role as CEO of the Long Island Power Authority and the Utility Debt Securitization Authority at the end of May, he said in a March 18 letter to Tracey Edwards, Chair of LIPA’s Board of Trustees, and Robert Gurman, Acting Chair of the Utility Debt Securitization Authority. The Utility Debt Securitization Authority issues triple-A-rated securitization bonds on LIPA’s behalf.

The dedication of employees at Missouri public power utility Carthage Water & Electric Plant “fundamentally changes the role of a General Manager from managing people and situations to enabling people to meet the goals they set for themselves,” says Chuck Bryant, CWEP’s General Manager.