Workforce
Designed for new and rising leaders, this series focuses on building and continually developing a suite of skills to manage the personal and team dynamics that are essential for creating a motivated workforce and cohesive work environment.
Hear from Kerrville Public Utility Board and the Monster Detective Collective team about how to craft an outstanding Public Power Week for your utility and customers.
Customer Service
Learn about effective customer engagement strategies for community-owned utilities and explore practical methods to enhance customer satisfaction.
Community Engagement
The public power business model — also known as municipal ownership — is an American tradition rooted in community. In place since the 1880s, the model is simple: distribute electricity...
Community Engagement
Community Engagement
Public power utilities provide affordable, reliable electricity to the customers they serve. These community-owned utilities are not beholden to any shareholders and are driven only by the mission to serve...
Community Engagement
Bristol Tennessee Essential Services is the first utility to receive the Malcolm Baldrige National Quality Award, presented annually to U.S. manufacturing, service, small business, health care, education and nonprofit organizations that apply and are judged to be outstanding in seven criteria for performance excellence.
Workforce
I have been on the road in the West much of the last two weeks. I was asked to keynote two conferences focusing on women in our industry that were...
The City of Boulder and investor-owned Xcel Energy announced on July 28 they have reached a potential settlement that, if approved by the City Council and Boulder voters, would suspend the city’s decade-long municipalization effort.
Paul Lau has been named to succeed Arlen Orchard as the CEO and general manager of California public power utility SMUD. Lau currently serves as chief grid strategy and operations officer at SMUD and has been a member of the SMUD executive team for more than 12 years.