Public power utilities across the U.S. earned high marks in the latest J.D. Power rankings for residential customer electric service.
The 2025 U.S. Electric Utility Residential Customer Satisfaction Study was based on responses from 127,103 online interviews conducted from January through November 2025 among residential customers of the 152 largest electric utility brands in the United States, which represents more than 109 million households.
The rankings are based on a 1,000-point scale.
The following utilities rank highest in customer satisfaction in their respective region:
• East Large Segment: PSE&G (for a fourth consecutive year)
• East Midsize Segment: Green Mountain Power
• Midwest Large Segment: MidAmerican Energy (for a fourth consecutive year)
• Midwest Midsize Segment: Otter Tail Power Company
• South Large Segment: Georgia Power (for a fourth consecutive year)
• South Midsize Segment: EPB (for a 10th consecutive year)
• West Large Segment: Salt River Project (for a 24th consecutive year)
• West Midsize Segment: Clark Public Utilities
• Cooperatives Segment: Sawnee EMC (for a second consecutive year)
Midwest Region: Midsize Segment
In the Midwest Region - midsize segment, the following public power utilities were ranked as follows (out of a total of 16 utilities):
• Omaha Public Power District (third, 538 points)
• Lincoln Electric System (sixth, 527 points)
• City Utilities (11th spot, 464 points)
South Region: Large Segment
In the South Region – large segment, Texas public power utility CPS Energy earned the seventh spot in the rankings out of a total of 12 utilities, with a score of 516 points.
South Region: Midsize Segment
In the South Region – midsize segment, the following public power utilities were ranked as follows (out of a total of 19 utilities):
• EPB (number one spot, 613 points)
• OUC (number two spot, 572 points)
• Santee Cooper (Fifth spot, 544 points)
• NES (seventh spot, 528 points)
• City of Tallahassee (eighth spot, 527 points)
• Knoxville Utilities Board (13th spot, 504 points)
• Lakeland Electric (14th spot, 503 points)
• Austin Energy (15th spot, 493 points)
• Huntsville Utilities (16th spot, 492 points)
• JEA (17th spot, 489 points)
• MLGW (19th spot, 387 points)
In the West Region – large segment, the following public power utilities were ranked as follows (out of a total of 14 utilities):
• SRP (number one spot, 583 points)
• SMUD (fourth spot, 536 points)
• LADWP (ninth spot, 489 points)
In the West Region – midsize segment, the following public power utilities were ranked as follows (out of a total of 16 utilities):
• Clark Public Utilities (number one spot, 599 points)
• Seattle City Light (number two spot, 572 points)
• Snohomish County PUD (number three spot, 548 points)
• Anaheim Public Utilities (number four spot, 547 points)
• Colorado Springs Utilities (number six spot, 523 points)
• Imperial Irrigation District (number seven spot, 520 points)
• Tacoma Power (ninth spot, 513 points)
• Modesto Irrigation District (number 12 spot, 471 points)
