Take the guesswork out of the customer-satisfaction equation and gain national recognition for your utility’s customer service and operational performance.
Participate in the Public Power Customer Satisfaction Award program to get insight from your customers about:
- overall satisfaction
- reliability
- rates/value for cost
- communication
- customer service
- outage response
- field personnel
- innovative programs and services
Public Power Customer Satisfaction Award winners will be honored annually at APPA’s Customer Connections Conference.
Subscribe to the Public Power Data Source by August 1 to earn 2026 national recognition.
For more information, contact Membership@PublicPower.org.
"Winning this award is especially meaningful because it is based directly on our customers' feedback. It affirms our team’s dedication, our community’s trust in us, and provides valuable insight into how we can continue to improve and serve at a high level."
Allison Bueché, Director of Customer & Community Relations, Kerrville Public Utility Board, TX
Learn more about the Public Power Customer Satisfaction Awards
- View 2025 Winners | 2024 Winners
- View the Awards Fact Sheet
- Tips for Distributing/Conducting the Satisfaction Award Customer Survey
- Sample Customized Report for Award Program Participants
"What makes this award special is that it’s based on customer feedback. It speaks to the dedication of our entire team at BELD and our commitment to taking care of the Braintree community. That’s something we’re genuinely proud of.”
William Bottiggi, General Manager, Braintree Electric Light Department, MA
How to Participate in the Public Power Customer Satisfaction Award Program
To qualify for a Public Power Customer Satisfaction Award, your utility must subscribe to the Public Power Data Source (PPDS). The awards recognize municipal utilities for positive performance among several criteria and characteristics evaluated in the core PPDS survey instrument. As a PPDS subscriber, you will enjoy:
- Tools to survey your own customers annually and best practices for achieving a high completion rate (learn more about the distribution method)
- National and regional customer comparison data
- Actionable content and customer engagement tools for your marketing and communications teams
Learn more about the Public Power Data Source and how to subscribe.
"It’s an honor to be recognized at the national level through the Public Power Customer Satisfaction Award, but it means even more to our team that our community values and trusts us. We have worked hard to involve our customers in key decisions, meeting their expectations for reliable electric service while returning value to the community and ensuring the utility’s long-term economic and environmental sustainability.”
Michael Westbrook, Chairman of the Board, Grand Haven Board of Light & Power, MI
