Course

Basic Cost of Service: Concepts and Rate Planning

Part of the Fall Education Institute. Explore the ins and outs of cost of service — from basic concepts to leveraging data for decision making.
September 30, 2019
San Antonio, Texas

Back to Fall Institute Courses

Monday, September 30

8:30 a.m. – 4:30 p.m.

Course Overview

Explore the ins and outs of cost of service — from basic concepts to leveraging data for decision making. Learn how to determine revenue requirements and key financial targets and relate them to cost of service. Find out how to develop a long-term rate plan and use financial targets to determine customer rates, borrowing needs, and capital improvements.

Course Topics

  • Basic cost of service concepts, terminology, and processes
  • Collect and use of cost of service data
  • Determine revenue requirements using cash and utility-based approaches
  • Set key financial targets related to cost of service
  • Develop a cash reserve policy
  • Determine rate policies and long-term rate plans
  • Communicate rate changes to policymakers and customers
  • Use customer rates to fund infrastructure replacements

Sample Agenda/Learning Outcomes

Download a sample agenda and learning outcomes.

What to Bring

Participants are encouraged to bring a laptop to work through in-class exercises.

Course Level

Basic: No prerequisites; no advance preparation. Attendees may also be interested in the Intermediate and Strategic Rate Design courses.

Accreditation 

Recommended CEUs 7/PDHs 6.5/CPEs 7.8
Field of Study: Specialized Knowledge

Who Should Attend

General managers, finance and accounting personnel, rate analysts, financial planners, as well as policymakers.

Instructor

Dawn Lund is the vice president of Utility Financial Solutions and has 20 years of experience in financial analysis for utility systems.  She provides financial assessment, cost of service studies and financial plans for utilities throughout the country, Canada, Guam and the Caribbean and teaches a variety of financial planning courses for the American Public Power Association.

Register online

Course Fees

Members: $625
Nonmembers: $1,250

Prices increase $50 after Sept. 9

Interested in attending another course at the Fall Institute? More information on courses and fees are available on the main Fall Institute page.

Travel Arrangements

Travel arrangements and costs are the responsibility of the participants (including hotel parking, WiFi, incidentals, etc.). The Association will not reimburse for changes in travel expenditures regardless of the cause.

Meals

A light, continental breakfast will be provided each day, and a snack in the afternoon. Beverage breaks will be available throughout the day, all other meals are on your own.

Internet Access & Charging Stations

WiFi and charging/outlets may only be available in hotel common areas (sleeping rooms and hotel lobby), and will not be available in APPA classrooms. Please make arrangements to use cellular data on your device, or bring a MiFi or Internet hotspot for personal use. APPA will not provide a password for WiFi.

Name Badges

Name badges can be picked up at the Association's registration desk at the hotel starting at 7:30 a.m.

Cancellations/No-Show/Refunds/Substitutions

Registrants who cancel in writing on or before Sept. 23, 2019, are entitled to a refund of their registration fee, minus a $50 cancellation fee. Registrants who cancel after Sept. 23 will not receive a refund, but attendee substitutions will be allowed for this event only. Registrants and no-shows who do not cancel by Sept. 23 are responsible for the full registration fee and are not entitled to a refund. Cancellations must be made in writing and emailed to [email protected].

Hotel

The 2019 Fall Education Institute will take place at the:

Hotel Contessa
306 West Market Street
San Antonio, TX 78205

  • Main telephone: (210) 229-9222
  • Group Rate: $209 (Single/Double) per night (plus tax)
  • Check-in: 4 p.m.
  • Check-out: 11 a.m.
  • Parking: Valet Parking: ($17/day or $38 overnight); Self Park $17/day)

Reservations

Please note: It is possible that the block of rooms could sell out prior to Sept. 5, so make your hotel reservations early.

Internet Access

WiFi may only be available in hotel common areas (sleeping rooms and hotel lobby), and will not be available in meet­ing rooms. Please make arrangements to use cellular data on your device or bring a MiFi or Internet hotspot for personal use. The Association will not provide a password for WiFi.

Location

All courses will be held in the Hotel Contessa. The hotel is located about 10 miles from the San Antonio International Airport (SAT). Please contact the hotel for transportation options.

Travel Arrangements/Hotel Parking

Travel arrangements and costs associated with hotel parking are the responsibility of the participants. The Association will not reimburse for changes in travel expenditures regardless of the cause.

Need Assistance?

If you require assistance with hotel/travel arrangements, please contact Meeting Services at 202-467-2941 or [email protected].

Frequently Asked Questions

What to Bring

If you are enrolled in one of the following courses please note the items to bring with you. If your course is not listed you do not have to bring anything.

  • Advanced Public Utility Accounting: Bring a copy of your annual financial statement. Instructors will answer your questions on presentation and application of accounting policies and practices.
  • Basic Cost of Service: Concepts and Rate Planning: Participants are encouraged to bring a laptop to work through in-class exercises.
  • Intermediate Cost of Service: Implementation and Best Practices: Participants are required to bring a laptop with Excel and PowerPoint, to work through in-class exercises.
  • Customer Service Management Certificate Program: Participants will have the opportunity to introduce their customer service operations through photos and discussion. Attendees will be asked to provide 5-10 digital photos showing the exterior and interior of their customer service/billing operations, if possible. Additionally, the class will compare different bill styles, websites, and communications tools. Participants can provide sample utility bills, newsletters, bill stuffers or links to online resources in advance of the class.
  • Overhead Distribution Systems: Participants are required to bring a copy of the 2017 National Electric Safety Code® (ANSI C2-2017) to the course. Copies can be purchased from IEEE (www.ieee.org; 800/701-4333) or through APPA ([email protected]; 202/467-2965). Participants should bring a calculator, as well as digital photographs of typical installations and standards, along with samples of their overhead distribution standards, design guidelines, and work packages to share with the group. A laptop or tablet computer will also be helpful for accessing overhead distribution references from utilities and other sources.
  • Overhead Line Design Application Workshop: Participants are requested to bring a copy of the 2017 National Electric Safety Code® (ANSI C2-2017) to the course. Copies can be purchased from IEEE (www.ieee.org; 800/701-4333) or through APPA ([email protected]; 202/467-2965). Participants are required to bring a laptop computer and a basic engineering calcula­tor.

Class Start/End Times

All classes will begin at 8:30 with the following exceptions:

  • Public Utility Accounting will begin at 8:30 on Monday, and 8 a.m. on Tuesday
  • Advanced Public Utility Accounting will begin at 8:30 on Thursday, and 8 a.m. on Friday
  • Overhead Distribution Systems: starts at 8 a.m. each day
  • Overhead Line Design Application Workshop: starts at 1 p.m. on Thursday and 8 a.m. on Friday

Registration/Name Badges

Name badges can be picked up at the Association's registration desk at the hotel starting at 7:30 a.m.

Meals

A light breakfast, afternoon snack, and beverage breaks are included in the registration fee. All other meals are on your own.

Hotel & Location

Click here for hotel and location information.

What is the conference dress code?

The attire for the Institute ranges from business casual to casual--whatever you're comfortable in. Meeting room temperatures vary, so prepare to dress for cool conditions.

Cancellations/No-Show/Refunds/Substitutions

Registrants who cancel in writing on or before Sept. 23, 2019, are entitled to a refund of their registration fee, minus a $50 cancellation fee. Registrants who cancel after Sept. 23 will not receive a refund, but attendee substitutions will be allowed for this event only. Registrants and no-shows who do not cancel by Sept. 23 are responsible for the full registration fee and are not entitled to a refund.

Where and when are the next Education Institutes?

Winter Institute
February 10-14, 2020
DeSoto Hotel
Savannah, Georgia

Spring Institute
May 4-8, 2020
Hyatt Regency Columbus
Columbus, Ohio

Questions?

Contact us at [email protected] or call 202-467-2965.